Events  Classes  Deals  Jobs 
    Sign in  
 
 
Rent The Runway // designer dresses & accessories rental
 
New York City (Rent the Runway HQ)    Posted: Thursday, September 17, 2020
 
   
 
Apply To Job
 
 
JOB DETAILS
 

About Us:

At Rent the Runway, our mission is to make women feel empowered & self-confident every single day by combining best in class technology, logistics, & customer service. Since our launch in 2009, weve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - & we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud & believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable & fast-growing business, with a loyal 11 million members who believe that rental is the future. 

About the Team: 

Customer Experience lives & breathes our mission of empowering our customers to feel amazing.  We've been called fit gurus, personal stylists, shipping virtuosos, & even fashion therapists. From styling advice to troubleshooting orders to offering a confidence boost when needed, we're ready to help with anything. Customer Experience is truly the heart of our business & have a major impact on our continued success. You will be working with a great team with supportive team leaders.

About the Job:

As a Weekend Team Lead at Rent the Runway, you will be responsible for leading & managing a team of ~15 highly motivated & enthusiastic Customer Experience Associates as well as overseeing ~15 rotating Customer Experience Associates staffed to work over the weekend. Your day to day will consistent of providing coaching & mentorship to exceed our service level goals & deliver exceptional customer experiences. You will also be an expert on our internal systems, processes, & technology & actively assist associates to ensure timely resolution & consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate & resolve issues. 

This is a great role for a leader who can motivate others to reach team & individual goals. Were looking for enthusiastic, confident leaders with strong interpersonal skills & a strong work ethic. In order to succeed in this role, your team needs to be successful as well.


What Youll Do:

  • Lead a team of Customer Experience Associates with a variety of experience, providing guidance, coaching, & consistent feedback
  • Partner with other Team Leads to maintain department KPIs for service levels & quality, drive consistency across all teams, & provide leadership with end of shift recaps
  • Establish customer-first culture & be a point of escalation for customer issues while ensuring all compliance & company policies are being met
  • Problem solve real-time, pivoting based on business & customer needs
  • Maintain a pulse on ongoing learning opportunities & knowledge gaps on your team to ensure adequate training of all our associates
  • Take part in the interview process for potential candidates  

About you:

  • 5+ years in a customer-centric role
  • 3+ years of management experience
  • BA/BS degree preferred
  • You approach work with a collaborative mindset & drive to help others succeed
  • You have a proven track record of developing employees in a fast-paced, high-growth environment
  • You are passionate about building the brand through incredible customer experiences

Shift: Saturdays & Sundays Required 

Benefits:

At Rent the Runway, were committed to the happiness & well-being of our employees & aim to create a workplace that fosters both personal & professional growth. Our benefits include, but are not limited to: 

  • Generous Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. 
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
  • Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
  • Industry leading 401k match - an investment in your future. 
 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      About    Feedback    Press    Terms