Kickstarter, PBC is looking for a Community Support Specialist to interface with our community of backers & creators.
About the Team
Our Community Support team treats each support ticket as a personal conversation & welcomes the opportunity to foster closeness within our global community through quality support interactions. Because we are in consistent communication with our communities, we have a unique line of sight into the needs of creators & backers. We work proactively with the Product team, sharing trends & feedback to ensure that Kickstarter remains an accessible & functional platform.
About the Role
Every day, Kickstarter receives hundreds of inquiries from community members. As a Community Support Specialist, your primary responsibilities will be to answer support tickets & to maintain our turnaround time. You will be expected to learn the ins & outs of Kickstarter & to familiarize yourself with our community of creators & backers. This knowledge base will allow you to answer support tickets spanning such topics as basic site usage, the technical & logistical aspects of backing or creating a project, & the Kickstarter ethos.
This is an entry-level, full-time position (5 days a week).