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TigerGraph // real-time graph analytics platform
Redwood City, Ca    Posted: Thursday, July 22, 2021
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TigerGraph is a platform for advanced analytics & machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, & machine learning. 

Fortune 500 organizations & the most innovative mid-size & startup companies choose TigerGraph to accelerate their analytics, AI, & machine learning:

  • Seven out of the top ten global banks use TigerGraph for real-time fraud detection. 
  • Over 50 million patients receive care path recommendations to assist them on their wellness journey. 
  • 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. 
  • TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people. 

TigerGraph is leading the graph industry with its modern, graph database, analytics & ML platform & with its expansion is looking for someone to build & develop its new Customer Success team.  

Customer Success Coordinator will support the Customer Success department in facilitating & supporting client training & professional service scheduling for TigerGraph customer Learning & Development. The Customer Success Coordinator will build & maintain business relationships with customers by providing prompt & accurate service & promote customer loyalty & retention.

Key Responsibilities: 

  • Coordinate & schedule TigerGraph customer training, professional services requests, & other customer enablement needs.
  • Act as a point of contact for TigerGraph course participants, maintaining registration lists, & course information communications.
  • Enroll & manage customers in a Learning Management System (LMS).
  • Completes daily assigned tasks related to the customer success plan to support TigerGraph organizational strategy & objectives.
  • Update TigerGraph website with current list of courses & course details & agendas.
  • Drive continuous improvement for TigerGraphs training approach & customer learning experience.
  • Collaborate with internal teams for the continuous improvement of TigerGraph customer experience, communication & retention.

Qualifications & Experience

  • 3-5 years of experience in customer enablement.
  • Administration of users in a Learning Management System (LMS).
  • Project Management experience preferred.
  • Excellent organizational, time-management & communication skills.
  • Bachelors degree or equivalent professional experience.

Skills & characteristics: 

  • Capable of working independently & developing relationships with customers, partners, internal team members & other related stakeholders.
  • Excellent verbal, written, & interpersonal communication abilities.
  • Creative approach to problem solving, finding your way through ambiguity, inspiring others to innovate & try new things, & a passion for creating great content experiences.
  • Creative thinker, self-starter with a proactive approach to resolving problems & issues.
  • Eager to learn, grow, & build skills, while working in a fast-paced environment.
  • Knowledge of all training functions from the conceptual design of training programs to their final implementation.
  • Flexible, creative & dependable.
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