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Rent The Runway // designer dresses & accessories rental
 
Product, Full Time    Brooklyn, NY (Rent the Runway HQ)    Posted: Thursday, April 21, 2022
 
   
 
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JOB DETAILS
 

Senior Product Manager, Order Experience

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the worlds first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable & financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories & home decor from 700+ brand partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, RTR has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times, while Hyman herself has been named to the TIME 100 most influential people in the world & as one of People magazines Women Changing the World.

About the Team:

The RTR product team is data-driven, experimental, iterative, & customer-obsessed. We're energized by defining new behavior in the rental ecosystem & are constantly looking for new ways to delight our customers. As a senior product manager, you will lead a cross-functional team from Consumer Technology, Operations Technology, Operations, Marketing, Revenue, Finance, & Business Intelligence/Data Science.

This role sits on the Operations Product team.The operations product team works with partners from across the company to deliver the customer mission by innovating the business behind the business: the operations & product offerings that power our business & delight customers. 

About the Job:

As a Senior Product Manager for Order Experience, you will own the vision & roadmap for how Rent the Runways customers receive & return their rentals. In this role, you will have the opportunity to impact every rental & every customer. The order experience is core to ensuring our customers happiness. Driving that experience is a set of delivery & returns options that blend seamlessly into our customers daily routine. You will partner with engineering, product design, operations, data science, analytics, business stakeholders, & third party vendors to build products that change a cost driver & routine customer chore into an experience that improves customer loyalty, transforms our rental value proposition & optimizes our operations.This role spans all the way from the digital experience after a customer places an order on our websites & apps, to how she receives & is able to return an order, to our operations & the backend systems that power them. You will have the opportunity to shape new products & re-envision our current offerings.  We are constantly pushing new business models & customer experiences with the transportation carriers we partner with, the options we offer, & how a customer engages with them. In the past, we have introduced innovative return options like Home Pick-Up, Drop-Off Spots & our Swap Stop truck, as well as same-day delivery & highly accurate delivery promises for our Closet in the Cloud.

What You'll Do:

  • Develop product strategies for RTRs transportation operations & innovative supply chain
  • Lead cross-functional teams through all phases of the product life cycle to determine how we execute against the vision, what exactly we build & how
  • Partner with rockstar engineering teams to in a fast paced, Agile development process 
  • Build a deep understanding of our customer & internal stakeholders to develop product roadmaps & specifications that deliver tremendous value
  • Define the goals that will create step-function improvements in our transportation operations, align stakeholders across the company to those goals, & provide continued visibility into progress against them
  • Drive competitive advantage by designing & implementing innovative solutions that leverage technology
  • Monitor & measure launched products to maintain a tight learning loop that continually informs the product development process

About You:

  • You have a bachelors and/or masters degree, preferably with a focus in a technical discipline.  
  • You have 5+ years of product management experience with expertise in e-commerce, user experience, fulfillment, reverse logistics, and/or other related supply chain domains. You have experience working in scrum/agile management methodologies.
  • You're a builder. You are excited about creating new products that deliver significant business impact, both as a high level strategic thinker & a roll-up-your-sleeves operator.
  • You thrive in change. You are entrepreneurial in spirit with a passion for disruption. 
  • Youre constantly learning. You run experiments to validate assumptions & mitigate risks.  You are flexible & able to change direction as you learn.
  • You create vision & clarity.  You manage complexity & ambiguity. You are comfortable & energized by uncharted problems.
  • You're analytical. You turn data into actionable insights & the metrics that define success. 
  • You're a strong communicator. From engineers to executives, you know how to talk & how to listen in remote & in-person environments. 
  • You enjoy getting technical. You are familiar with data structures & APIs.  You are comfortable working with engineers day-to-day & able to participate in technical discussions.
  • You are a relationship builder. You engage well with stakeholders, understand their objectives & constraints & earn their trust.
  • You are inclusive, honest, open & eager to continuously learn. You are self-aware & an active listener.

Benefits:

At Rent the Runway, were committed to the wellbeing of our employees, & aim to create a workplace that fosters both personal & professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
  • Exclusive employee subscription & rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
  • 401k match - an investment in your future.
  • Company wide events & outings - our team spirit is no joke - we know how to have fun!
  • Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies. 

COVID-19 VACCINE REQUIREMENT:

RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons.  If you believe that you may require an accommodation, please apply for any roles that interest you & if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy & applicable law.   

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 & over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing & characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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