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Alfred // digital & in-home concierge services
Design, Full Time    New York City    Posted: Monday, October 24, 2022
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Your role in our mission

Were Alfred, & were building the future of living. Our technology platform connects property owners, operators, & residents to give everyone the help they need to make time for the people & things that matter most. Since 2015, our software has enabled us to fulfill millions of services on behalf of our residents, saving them countless hours across more than forty cities.  

Within our Product organization, we create experiences that save time, connect, & delight our customers by being customer-first & user-centric. Were seeking a passionate & curious Senior Designer to join our Product Design team to help us define the future of living. Our ideal designer creates intuitive solutions to complex problems & designs experiences that engage, excite, & empower our multiple customers.

How youll contribute to #OneTeam

  • Advocate for the 3 unique customers that are at the center of our mission, & of the communities we work with: residents, operators, & property owners
  • Collaborate with product management, product operations, & engineering throughout the product lifecycle from discovery through delivery
  • Own the designs you create from end-to-end -- leveraging the best design methods to articulate your solutions along the way
  • Solicit data & test across multiple possible solutions to drive the best outcomes for our customers & our business
  • Ensure the product as developed meets design intent & quality standards; work directly with engineers on the front-end execution, including design QA
  • Identify design process gaps or inefficiencies & contribute to improvements
  • Help cultivate a strong design culture within a growing team

Who you are 

  • Have a portfolio of work demonstrating experience in user-centered product design solutions, ideally in both b2b SaaS & b2c scenarios
  • Have 4+ years of real-world experience, including projects where you are the sole designer, designing both native mobile & web applications from concept to completion
  • Experienced working in UI, UX, & User Research (e.g. conducting user interviews & usability testing)
  • Pay attention to the smallest details & are innovative in your problem solving
  • Clear, concise communicator verbally & in writing
  • A curious self-starter who likes to figure things out on your own & also knows when to ask for help
  • Proficient using design tools like Figma or similar (e.g. Sketch, Adobe XD, etc) to create workflows, components, & prototypes
  • Experienced working with & building design systems & intimate knowledge of the modern web, iOS, & Android features & functionality

Youll connect with us if you 

  • Practice empathy 
  • Conduct yourself with the highest integrity 
  • Are thoughtful, self-reflective, & always open to growing 
  • Speak up with radical candor 
  • Approach your work as an owner 
  • Have a high & ever-climbing bar for excellence 
  • Always do things the right way, even when its harder
  • Believe that #OneTeam is greater than the sum of its parts 
  • Leave no loops open

Some ways we care for you

  • Remote Friendly working style 
  • NYC Pet-Friendly HQ 
  • Equity, Diversity, & Inclusion working group
  • Unlimited PTO
  • Weekly Seminar Learning Sessions
  • Culture of Promoting from Within 
  • 100% coverage of Medical, Dental & Vision Premiums for Employees
  • FSA & HSA options
  • Quarterly Feedback Reviews 
  • 401K
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