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Peloton
connected indoor fitness cycles
 
New York City    Posted: Friday, May 10, 2019
 
   
 
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JOB DETAILS
 

THE ROLE:

Are you passionate about bringing a method to the madness & driving change? Peloton is looking for a bright, adaptable, & hardworking Project Manager with a diverse set of skills who can thrive in a challenging & rewarding environment.

As a Project Manager, you will introduce ITIL-aligned processes for & drive ITIL-aligned planning, project execution, & development for our Service Desk team & the Atlassian tools administration workstream. The Service Desk team delivers employee lifecycle technology services, technology build out & related services for Pelotons global footprint (offices, studios, retail, & field ops), identity & access management, IT hardware provisioning, audiovisual technology (conference spaces, digital signage, event streaming, & ambient sound), & all other things IT; its members span multiple countries & timezones. The Atlassian tools administration workstream provides configuration, workflow, & enhancements support for Atlassian tools to users & teams across Peloton. You will also liaise & negotiate with partner teams to support shared initiatives & field requests made to the Service Desk team. You will have a unique opportunity to support a growing program & help build a company-wide security culture focused on protecting the customer.

You are not required to have hands-on technical, Service Desk, or Atlassian tools administration experience, but you are required to work with technical staff & manage technical projects. You will apply your technical & organizational skills to correctly capture requirements, plan for dependencies, & make the Service Desk team & the Atlassian tools administration workstream more efficient. You know how to apply technology to solve problems. You are both a diplomat & an advocate, & will be trusted to represent the Service Desk team & Atlassian tools administration workstream to stakeholders & partners, internal & external. You will help define goals, measure progress, manage dependencies, & clear blockers.

It will be your responsibility to be relentless in getting things done. As the project manager, you will help our teams maintain organization while continuing to improve on process & communication. It will be your job to wear multiple hats, & go beyond the normal expectations.

PRIMARY RESPONSIBILITIES:

  • Help create self-organized teams that drive continuous improvement to our systems & service reliability
  • Create project plans, identify constraints, & provide mitigation plans
  • Responsible for regular reporting to key stakeholders on project & program status
  • Engage in service capacity planning & demand forecasting
  • Coordinate & help come up with solutions, & remove impediments
  • Wear multiple hats with willingness to go beyond your own role
  • Help build consensus between teams
  • Develop & demonstrate broad knowledge of Enterprise Technology infrastructure, service desk, & Atlassian solutions
  • Manage scope & evaluate priorities to efficiently balance resources
  • Support change management processes
  • Escalate issues appropriately where necessary
  • Liaise with vendors or suppliers
  • Facilitate regular meetings (daily stand ups, weekly status, working meetings, integration meetings, retrospectives, etc)
  • Solicit feedback from end users to confirm solutions are appropriate & effective
  • Manage multiple complex projects simultaneously
  • Atlassian tools administration workstream:
    • Be the Scrum Master, evangelist, & coach for agile development for the Atlassian tools administration workstream
    • Drive the Atlassian tools administration workstream in aligning with Agile & Scrum best practices, including in capacity management & planning
    • Manage work & conduct retrospectives
    • Use Atlassian tools to manage work & workflows
  • Service Desk team:
    • Support incident response & service request fulfillment process improvements
    • Drive seamless & effective transition of developed services to the service desk teams service catalog
    • Support creation & improvement of processes (incident response, request fulfillment, asset management, etc.) to improve service delivery
    • Help track & analyze incidents as part of a continual improvement process
    • Drive alignment with ITIL best practices
    • Promote positive customer experience & a focus on service delivery

THE IDEAL CANDIDATE WILL HAVE:

  • 5+ years project management experience related to IT service management
  • Experience in ITIL event, incident, problem, & change management
  • Experience in Agile / Scrum methodologies, including managing execution, backlogs, etc., & with Agile Software, lean methodology, & Atlassian tools
  • Strong understanding of story points & Agile estimation systems
  • Energetic team player with excellent written, verbal, & conceptual skills
  • Strong track record of project delivery & benefits realization
  • Strong interpersonal communication, problem solving, negotiation, & organizational skills
  • Excellent presentation & meeting facilitation skills
  • Self-starter / self-motivated, capable of staying on track & pursuing solutions without supervision
  • Skilled in developing effective partnership relationships with portfolio stakeholders
  • Experience in the identification, assessment, & management of risks; able to manage the risks, not just the risk list
  • Experience in strategic planning & analysis
  • Determined to deliver outcomes & able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet & exceed expectations
  • Has a flexible approach to change, is able to work effectively in a variety of situations, constantly seeks improvements & is forward looking
  • Strong analytical, problem solving & planning ability
  • Works well in a fast-paced environment
  • Experience with capacity planning
  • Experience in defining, implementing & coaching others in technical Project Management methodologies & tactics

NICE TO HAVE:

  • 4 years contextual technical infrastructure project experience including IT service delivery, IT asset management, corporate & branch network infrastructure, telephony, & endpoint device management
  • Familiarity with GSuite

ABOUT PELOTON:

Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live streaming & on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors & content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind & body.

 
 
 
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