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Medallia // customer experience management SaaS
 
Vienna, Austria    Posted: Tuesday, July 28, 2020
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

COMPANY OVERVIEW:
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analysing it in real-time, & then delivering it to everyone in a company - from the c-suite to the frontline - to help them improve. We're now considered the leaders in a space we helped to create, we're Sequoia backed, and we're growing like crazy, doubling in size every 12 months. We've got a culture focused on smarts, kindness, continual learning & our people love it. Come find out why.
THE ROLE:
Solutions Consultants partner with the Sales Directors to shape a Customer Experience vision & present Medallia thought leadership around Operational CEM during strategic sales cycles:
Customer Discovery - Build relationships with customers to identify business goals & limitations with their current CX approach/solutions
Customer Success Stories - Bring the Medallia solution to life with authentic customer examples during demos
RFP's- Respond to RFP with Medallia Best Practices
Product Demonstrations - Master Medallia's product capabilities & how they can be applied to meet & exceed prospect business goals
Solution Design - Design & scope comprehensive CEM Solutions for prospect companies that transform their business & organizational culture based.
Workshops - Run workshops & present Medallia's solution also to senior executive audiences.
Cross-functional collaboration - Collaborate cross functionally with Sales, Product, Marketing, Legal & Professional Services to deliver on prospect needs
SKILLS & EXPERTISE IN:
Cross Channel Customer Experience, Customer Analytics, Voice of the Customer, Survey Methodology & Best Practices, Net Promoter Score, SaaS, Sales Experience, Deep experience with target verticals, Strategic Consulting, Excellent Communication skills, Presenting to Executives.
MINIMUM QUALIFICATIONS:
Expertise in CEM
Significant experience (5+ years) in a Customer Facing role
Experience presenting to senior executives
Demonstrated interest in technology, including comfort with technical concepts & ability to learn new technology applications
Bachelor's degree
Native/Fluent in English & German languages
Ability to travel 40%+
Medallia is proud to be an equal opportunity employer & is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.
 
 
 
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