As Director of Operations for Financial Products business, your primary responsibility will be to set-up & manage our operations team to deliver outstanding service & support to our clients. The Director is a core member of the Financial Products leadership, & will be actively involved in product strategy decisions & the development of new product lines.
Director of Operations will lead the design & setup of the Operations team for the business, including support for a number of financial products including payments, money movement, cash storage, brokerage, etc. The responsibility will include client on-boarding, payments, clearing/settlement reporting & reconciliation, vendor & 3rd party management, fulfillment, fraud, disputes, risk & AML operations.
The Director will lead end-to-end capability development to support all operational & service workflows, & aim to create a highly-automated, self-service oriented process framework.
In this role, you will work closely with Carta's Head of Financial Products to help define the business roadmap, support in designing & launching products & own the operations function for the business on an ongoing basis.