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Twilio // platform for building messaging applications
Engineering, Full Time    New York City, New York    Posted: Thursday, April 21, 2022
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See yourself at Twilio

Join the team as our next Global Value Engineering Manager - Segment

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to define & execute the vision for our Value Engineering team to become a world class program supporting the next phases of Twilio Segments growth. As part of the Twilio Segment presales organization, you will be working closely with Twilio & Segment executives to integrate Value Engineering across our business.


In this role, youll:

  • Define & evolve our Value Engineering program charter & team to help Twilio Segment achieve aggressive company growth targets

  • Manage existing team of Value Engineers & hire additional top tier talent into the organization to grow in alignment with sales

  • Partner with Twilio Segment leadership from sales, enablement, customer success, marketing, product management & more to maximize Value Engineering adoption & impact

  • Lead strategic customer engagements to identify, articulate & quantify the business rationale for making significant financial investment in Twilio Segment & CDP projects

  • Coach & develop skill sets of individuals on team to maximize field effectiveness

  • Set & track team & program success metrics


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 8+ years of business value related experience

  • 3+ years experience in value program or relevant leadership roles

  • Strong executive presence & presentation skills, comfortable collaborating with & presenting to C-suite executives (CIO, CMO, CFO, board-level)

  • Thrive in working collaboratively & cross-functionally, particularly with Sales, Customer Success, Solution Engineering & other key partners

  • Self-starter comfortable initiating & leading x-functional programs within a fast-paced environment

  • Deep quantitative analysis & financial modeling skills, with proven business insight & judgment

  • Experienced in software selling & working closely to execute sales process & methodologies (MEDDIC, Command of the Message, etc)

  • Bachelors Degree in a financial, equivalent work experience or MBA from a top tier program preferred


  • Experience supporting marketing, product & engineering executives focused selling motions

  • Expertise in Customer Data Platforms, Data Engineering, & Marketing best practices

  • Experience leading SaaS customer/client engagements


This role will be based in our New York, San Francisco, Denver, or one of our other remote office locations. Approximately 25% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,480 - 165,600

  • Sales Commission: Additionally, this role is eligible to earn commissions & eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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