Company Description|Job Description
Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation & employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.
Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia & the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuine representative workforce that can help us create solutions & foster innovation for the modern digital employee experience. Join us today!
- Assist & provide expertise during a Nexthink project implementation, including:
- Analysis of the customer needs, goals, strategic plans & constraint in order to advice the best possible use of Nexthink;
- Integrate Nexthink into existing customer processes to maximize usage & value;
- Provide new insights to integrate Nexthink with existing customer solutions;
- Planning & delivering the deployment of the solution; including the installation & configuration of the server & reporting components in line with the agreed architecture;
- Identifying & delivering against agreed use cases so that Nexthink is successfully operationalized inside of the client organization;
- Educating & empowering the client to take full advantage of the Nexthink solution, so that the solution is fully adopted; assist with the development,
- Provide guidance & best practice to the customer for staffing of a project office or centre of excellence in order to operate the Nexthink platform & maximise value
- Preparing all client facing & internal deliverables that are technology related;
- Act where necessary as the lead consultant for the project & perform project management role of activities including co-ordination of both Nexthink & customer resource
- Seeking to continuously improve how we drive the adoption of the solution & create incremental customer value; create content that is of value to customers, partners & the sales organization;
- Following up with the customers to ensure the solution is well implemented, & successfully used by the customers.
- Coordinate & communicate about all aspects of the project with other teams, such as Sales, Presales, Support, Product Managementand Engineering
- Improve Customer & Partners satisfaction
- Write Services documentation
- Contribute to our Online Customer Community by publishing articles, posts, etc
- Contribute to our Consulting Practice Initiatives by creating materials, train other consultants etc
- Foster a continuous improvement mentality in both self-development & company objectives
- This position requires 50% travel
- Minimum of 5 years of experience in a consulting position
- Extensive technical knowledge
- Good troubleshooting skills
- Exposure to Digital Transformation projects, preferably End-User related
- Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API's)
- Background or exposure to ITSM environments preferred
- Good knowledge of IT operations in challenging environments
- Ability to quickly learn new technologies in an unsupervised environment
- Ability to articulate business value to senior stakeholders
- Demonstrated ability to collect customer feedbacks, handle them & understand customer pain points, coming out with a solution to it
- Excellent communication, customer facing & teamwork skills
- Exceptional analytical skills; outstanding communication & teamwork skills, social awareness
- Enthusiasm for working in an international, collaborative & fast-paced environment & learning new technologies
- General awareness of the current industry security standards & regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
- Excellent knowledge of Microsoft Windows clients & applications, Linux is a plus
- Practical knowledge of SQL, XML, VBA. Practical experiences in data integration
- Beneficial knowledge of ITIL
- Education in computer science or strong background in IT roles
- Fluent in English (spoken & written).
This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.