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Flexport // online customs brokerage & freight forwarding
Los Angeles, CA, Atlanta, GA    Posted: Thursday, July 08, 2021
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Help solve some of Flexport's biggest challenges

The opportunity:

We are looking to hire an Associate to join our Global Business Operations & Excellence team in North America. The teams mission is to empower Flexport to achieve comprehensive business plans & systematically improve our unit economics. In this role you will tackle challenging business problems with a focus on developing tools, improving processes, & enhancing systems to help with Flexports mission of making global trade easier.  be responsible for digitizing & delivering Flexports services, manage the launch of new pricing initiatives & drive continuous improvement for pricing tools & processes. You will have the opportunity to work cross functionally across many groups including Procurement, Engineering & Product, Sales,Finance, & Operations.

You will:

  • Work on developing pricing systems & processes, operate them to maintain & expand Flexports services & associated pricing data.
  • Identify opportunities for improvement & drive continuous improvement efforts.
  • Collaborate with cross-functional teams to identify business requirements, develop processes, & project manage the launch of key pricing initiatives including Account Implementation, roll-out of new service offerings, & price changes
  • Create tools & dashboards, analyze data, generate insights, & drive actions to improve performance on KPIs for data quality, efficiency, & other commercial objectives
  • Provide pricing related support to demand & supply users including the triage & resolution of JIRA tickets. Analyze trends, identify root causes & develop solutions.
  • Partner with Product & Engineering teams on the development of Flexports marketplace & product strategy, & roadmap, by helping with defining requirements, providing input on workflows, & participating in testing & rollout.


You should have:

  • 1-3 years experience in business operations, analytics or an operations role. 
  • Ability to analyze & manipulate large datasets in spreadsheets. SQL fluency preferred
  • Strong stakeholder management skills, managing project timelines & deliverables effectively.
  • Detail oriented with a focus on high quality of  work

  • Strong verbal & written communication skills with ability to present quantitative concepts
  • Ability to challenge the status-quo & a passion for continuous improvement
  • Experience in freight, transportation, retail, or manufacturing industry is preferred
  • Proficient in MS Office or Google apps
  • Experience using a scripting language like Python or R is a plus

About Flexport:

We believe trade can move the human race forward. Thats why its our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers & their logistics partners with the technology & services to grow & innovate. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any logistics experience? 

Dont be! Our mission is to make global trade easy for everyone. Thats why its important to bring people from diverse backgrounds & experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

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