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Oscar Health focused on utilizing tech, data & design to transform healthcare.
 
New York    Posted: Thursday, December 06, 2018
 
   
 
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JOB DETAILS
 

We are changing how health insurance works. Oscar is a high-tech startup out to revolutionize the healthcare industry. We want to create a healthcare experience thats intuitive & puts people first. To do this, weve brought together leaders from top technology & healthcare companies to create a talented team that is passionate about helping people navigate the complex & confusing healthcare industry. We all work side by side in a collaborative, energetic, & creative environment. The result: better people, better ideas, & better healthcare.

Working with our IT team, you will serve as the front line for technical support. We are growing rapidly, & building most everything from scratch on Mac, Linux, & Chrome OS. The ideal candidate will be someone who enjoys supporting systems with automation & security in mind, as well as provides cross-support for the other Oscar offices.

Within the first six months, you will:

  • Develop a deep understanding of Oscars internal IT function to support end users as efficiently as possible & increase SLAs

  • Interject yourself throughout the organization to increase efficiency through technical solutions

  • Comfortably participate in an on-call rotation to handle off-hours support requests

  • Become familiar with our processes & procedures & be able to elevate the performance of this team with your own ideas & contributions

  • Build a strong relationship with our amazing users & be able to assist them as they need

  • Bring a can do attitude to all we do

What it takes to excel in this role

  • 2+ Years supporting large environments of Mac & Chrome OS users with an ability to patiently troubleshoot issues while helping to educate end users.

  • Up to date knowledge about the latest tools & methods for managing these environments

  • An excellent bedside manner

  • Experience with inventory control & provisioning laptops

  • You have an innate curiosity & understand that quick fixes are not sustainable

  • You love owning things: youre proud of the things you build & thrive with responsibility

  • Experience with call centers or phone systems is a plus

  • Experience with Google Suite

  • Experience with JAMF

  • Ability to script in Python or BASH is a huge plus

  • Enthusiasm above all else

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves & find both belonging & support. We're on a mission to change healthcare -- an experience made whole by your unique background & perspectives.

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

 
 
 
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