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HyperScience // AI-based enterprise solns for automating work
New York City, NY    Posted: Saturday, November 02, 2019
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Company Description
At HyperScience, we use modern machine learning to turn documents into machine-readable data. Our customers receive a wide variety of documents, like life insurance applications, paystubs, utility bills, insurance claims, that must be processed quickly & accurately to better serve the people at these organizations, & their customers. Amazingly, this is all done manually today. We're on a mission to change that!

Our product is already delivering value to large, blue-chip organizations in financial services & insurance, & we see a massive opportunity to expand to more industries & automate more business processes. We are looking for people who are excited to help us build upon this foundation & vision.

Founded in 2014 by Peter Brodsky, Vladimir Tzankov, & Krasimir Marinov, Hyperscience has raised over $48 million from SV Angel, The Stripes Group, Firstmark, Battery Ventures, & Felicis Ventures.

Job Description
The Customer Success team at HyperScience acts as the customer's trusted advisor & advocate, building & growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, & growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, & Support. The VP of Customer Success defines & leads the team that owns customer relationships. 

We are growing at an extremely fast rate. The leader of the CS team at HyperScience will need to work with the entire leadership team to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises & government organizations in the US & our contract values are equally large. As a result we need a VP who can deploy software in hard settings & communicate the value of that (expensive) software throughout a customer. The leader must be able to work with the entire organization & our board (including our investor base) to drive us through the next few years of aggressive growth plans.

This is a full-time position located in downtown New York City reporting to the Chief Operations Officer.
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