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MakeSpace // on-demand self-storage
 
New York    Posted: Wednesday, October 21, 2020
 
   
 
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JOB DETAILS
 

Social Community Manager

MakeSpace is looking for a Social Community Manager to help revolutionize the $38 billion storage industry. With our full-service experience, forward-thinking tech, & easy-to-use app, were making space more accessible to everyone. Join us as we help people live more spacious lives in 31 cities across North America (and counting).

The opportunity:

Were looking for a Community Manager to join the Brand team. Reporting to the Senior Brand Marketing Manager, you will facilitate customer interactions & grow our community on social media. This person will positively engage current & potential customers, while quickly problem solving complaints. 

In this role, the community manager will be responsible for managing the ongoing health of our digital community & reporting back on what customers are saying to us. This is a great opportunity to get hands-on customer experience, while developing unique skill sets in marketing & customer service.

The day-to-day:

  • Actively monitor & respond to customer reviews via Yelp, Google, Trustpilot, BBB, & Yotpo.
  • Actively monitor, respond, & facilitate resolutions to all social media posts & DMs from existing customers. 
  • Engage & delight our audience through positive comments, responses, & messages in our brand voice.
  • Quickly problem solve customer issues by acting as liaison between customer & internal teams
  • Manage relationships with influencers via social media
  • Respond to all Yelp & Google DMs & questions. 
  • Ensure prospective customer DMs & posts are routed to the Sales team. 
  • Develop weekly & monthly reporting on health of our online community
  • Source customer stories & reviews to be used in marketing materials
  • Assist in the creation of the Voice of the Customer report. Eventually take ownership of report creation & distribution. 
  • Review NPS comments. Route any inquiries to the correct team, taking direct ownership of an issue when appropriate. 
  • Develop weekly content to go live on our Instagram, Pinterest, & Facebook pages
  • Re-share blog articles to our Twitter account
  • Monitor, report, & optimize organic social presence

The experience:

  • 3+ years of marketing and/or customer service experience
  • Strong writing abilities, especially when it comes to social media captions & responses
  • Prior experience writing for a brand on social media a plus
  • Comfortable with data & reporting week over week performance
  • Ability to develop & design basic presentations with key findings
  • Excellent communication & project management skills
  • Ability to coordinate between multiple teams, providing necessary context to resolve customer issues as quickly as possible
  • Experience working with social listening & publishing tools a plus
  • Basic photoshop skills to create social content
  • Strong design perspective, ability to curate visual imagery
  • Creative thinker who can easily develop new ideas for social media content
  • Loves all things related to home organization & minimalist living

The perks:  

  • Base salary & a 401(k) with matching 
  • Generous PTO (we believe in our team having a great life outside of work)
  • Competitive parental leave policy
  • Multiple health care options with premium plans
  • Flexible Spending Accounts, Health Savings Accounts & Commuter benefits
  • Catered lunch on Wednesdays, unlimited snacks, beer on tap, etc.
  • Team happy hours, events, & social clubs
  • Free MakeSpace storage so you can take back your closet
  • Beautiful office in Lower Manhattan with massive outdoor spaces for lunch, work, & play :)

The culture:

MakeSpace culture is built on collaboration & innovation. Theres tons of room to grow & opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun while doing it.

If this sounds like you, then let us knowand join a tech company that makes a concrete impact on the physical world every day!

We are an equal opportunity employer & value a diversity of perspectives & backgrounds at our company. We are dedicated to a policy of nondiscrimination in employment on any basis including race, color, age, sex, religion, disability, or national origin.

 
 
 
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