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Braze // lifecycle engagement platform for brands
New York    Posted: Saturday, December 07, 2019
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Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100 Magazines 2019 Best Places to Work, & Crain's 2019 Best Places to Work in NYC lists.


As a training & development specialist, you will deliver training sessions (anywhere from 2-5 hours) to our clients to uplevel them on using our platform, arm them for a certification quiz, & create a collaborative atmosphere where people can share experiences & strategies.

You'll also be instrumental in designing these training sessions to maximize the learning potential (various interactive strategies, group activities, hands on practice, planning exercises, etc). In 2020, we plan to take these training sessions to our clients around the world. So you should be prepared to travel to Chicago, San Francisco, Los Angeles, London, & Berlin multiple times in your first year with Braze. You will help build the foundation for our instructor-led trainings (which currently doesn't exist), & eventually we will hire other trainers in Europe & the west coast, so there is an opportunity to be a team lead across those other trainers that we add along the way.

  • Leading training sessions with multiple clients at once (in-person & webinar)
  • Designing a blended training experience to maximize learner engagement
  • Helping create certification quizzes/exams
  • Developing the in-person training program as it grows to more locations, covers more topics, & takes various forms (from a low-tier webinar class to a high-tier completely custom training for a top enterprise client)


  • You have at least 3+ years experience training people on SaaS products
  • You have a passion for public speaking, & desire to expand in in-person training to beyond just a deck presentation & reading notes. You want to capture the imagination of people, inspire them to try new things, & create connections in the room.
  • You're obsessed with how people learn & find joy in crafting curriculum that breaks away from old world education & paves new pathways. You want to be on the frontier of education.
  • You take & give feedback constructively, in a supportive way
  • You are a self-starter. Driven, meticulous, & communicative.


  • STRONG Public Speaking / People Skills
  • Experience with creating interactive presentations & curriculum design
  • Experience creating training for a SaaS product


  • Experience using Braze is a BIG PLUS
  • Knowing how to use Liquid templating language!
  • Experience in marketing technology
  • Has been a trainer previously with Salesforce, Hubspot, or something similar
  • Bring samples of previous decks/presentations you've made
  • Be prepared to present to a group of people during the interview process


  • Competitive compensation that includes equity
  • Excellent medical, dental, & vision coverage for you & your dependents
  • Life insurance, commuter benefits, & parental leave plans
  • Collaborative, transparent, collegial & fun loving office culture
  • Flexible time off policy to balance your work & life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

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