At Eventbrite we are bringing innovative products & a fresh approach to an industry with entrenched interests & diverse competition. As a liaison between Eventbrite & our event creators, the Marketing Services Manager must be an efficient cross-functional partner, an adept problem solver, & a skillful relationship manager in order to ensure we are delivering impactful strategies & services for event creators that help achieve their goals, while also creating valuable experiences for our customers.
The Customer Success & Services team builds & maintains customer relationships with a focus on support, engagement, & growth. At Eventbrite we believe that innovative technology & a customer-centric mindset are key elements to building a successful business & creating world-class customer experiences. Our dedicated, sharp, & creative Customer Success team works with our most important customers to ensure that they are fully leveraging our platform & have the knowledge, training, & support they need to exceed their business goals. The team works together & cross-functionally to create exceptional experiences for our customers, & ensure the longevity of our most valuable partnerships.
The Marketing Services Manager will manage & oversee the team of specialists that is responsible for managing the execution of revenue growth programs & campaigns. As a player/coach they will also be responsible for engaging with customers to execute successful marketing programs across a number of global markets. This includes email campaign creation & deployment, management of digital & social advertising campaigns, & analysis/compilation of data & strategic recommendations. The approach is consultative & action-oriented, offering guidance & recommendations based on marketing best practices. Success is measured by our ability to optimize client marketing initiatives to increase ticket sales.
Strong candidates for this position will be experienced leaders with a track record of managing marketing teams to deliver outstanding results. You will have extensive experience working with creatives, developing & implementing B2C digital marketing strategies, & driving operational improvements. You will be technically savvy, obsessed with data, & able to communicate strategy, trends & best practices in a clear & compelling way.