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Gympass // single membership to over 8500 gyms
New York    Posted: Wednesday, September 29, 2021
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We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 & headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy & healthy.


We are passionate about our mission! Whatever your job title is, here you can make a global impact & change peoples lives. At Gympass, we collaborate, set high achievable goal expectations, & focus on the end result.  It's a challenging, evolving environment that allows you to learn & grow. You will face a disruptive & emerging business model that will push you in several areas, with no boundaries for creation & collaboration.


We are hiring a Client Success Manager to our Client Success team in the US! 


  • Own client relationships for a large portfolio of accounts after the point of sale throughout the client life cycle, including leading all client meetings/communications virtually & in person.
  • Ensure a trusting & valuable relationship with HR contacts by sharing our mission to improve employee health, engagement, & happiness.
  • Understand clients objectives & deliver solutions by developing client-specific growth strategies.
  • Drive initial client launch as well as ongoing, strategic relaunch & awareness events; partner with the Gympass Activation team to assist in end-to-end implementation.
  • Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, & provide relevant Gympass updates.
  • Collaborate closely with the Activation, Customer Experience,  Operations, User Growth Marketing, Fitness Partnerships, & Business Development teams to develop member growth strategies & deliver on client & company goals.
  • Analyze client data; share findings, & develop tailored communication & awareness strategies to increase user engagement to better defeat inactivity.
  • Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
  • Renew, expand & renegotiate contracts on an annual basis.


  • An accomplished individual with a Bachelor's Degree & 2+ years of experience managing client relationships in a client-facing position.
  • A dynamic leader with the ability to collaborate with cross-functional teams, work in a team environment & solve problems creatively & efficiently.
  • An excellent communicator -- interpersonal, written, & public speaking -- with superior customer service to internal & external clients.
  • Detail-oriented with a deep understanding of managing multiple clients/projects concurrently.
  • Fluent in monitoring data, analyzing reports, & leveraging results.
  • Able to analyze & improve current job processes/protocols & anticipate/manage change in a quick-moving global business environment.
  • Knowledgeable in onboarding new clients or planning events is a plus!


We're a wellness company that is committed to the health & well-being of our employees. Our benefits include:

WELLNESS: health, dental, & life insurance 

GYMPASS DISCOUNT: We believe in our mission & encourage our employees & their families to find their passion too. 

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Competitive PTO starting on Day 1 & floating holiday in addition to 9 company-observed holidays

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life & we want our employees to take the time to be present & enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological & adopted children, regardless of gender & parent's relationship with the co-parent

CAREER GROWTH: Outstanding opportunities for personal & career growth. That means we maintain a growth mindset in everything we do & invest deeply in employee development. 

CULTURE: An exciting & supportive atmosphere with ambitious people from around the world!  

And to get a glimpse of Life at Gympass...follow us on Instagram @gympasscareers, Facebook Life at Gympass and LinkedIn

Belonging @ Gympass

Gympass is committed to creating a diverse work environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. 

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