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Acquia // youth culture e-commerce & content platform
Sales, Full Time    Paris, France    Posted: Saturday, September 25, 2021
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation & create customer moments that matter. At Acquia, we believe in the power of community & collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte & Magazine, & have been rated a leader by the analyst community & named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, & we want you to be a part of it!

We are seeking a results-oriented Key Account Executive responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customers advocate within Acquia crafting a positive customer experience that ultimately results in the renewal of the subscription. 

As the Key Account Executive, you will...

  • Develop & execute a large account, multi-LOB development strategy for a named set of Acquias enterprise level customers with a goal of growing Acquias digital experience platform subscription business (Experience Factory & Marketing Hub)
  • Lead a cross-functional team of Acquia colleagues & partners to deliver outcome-oriented digital experience solutions that drive full subscription renewal attainment & incremental subscription & services revenue
  • Ensure that all technology & business delivery expectations are met with the goal of improving NPS


  • Maintain account retention while providing outstanding customer service & developing client relationships
  • Identify & close new opportunities within existing customer base
  • Create & execute on a territory plan to drive customer retention & upsell opportunities
  • Exceed monthly/quarterly growth & renewal goals
  • Coordinate with business users & procurement to ensure timely renewals
  • Update & maintain Sales database as appropriate
  • Proactively drive accounts with minimal over sight
  • Ability to balance multiple systems & administration at once

Job Requirements:

  • Minimum of 5 years working in an account management role providing tech solutions to large enterprises
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Ability to proactively drive accounts with minimal over sight from sales or senior management
  • Consistent track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
  • Has owned & exceeded a Quota
  • Incredibly detail oriented, ability to prioritize.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, & PowerPoint
  • Experience with & other CRM tools

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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