Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

The Sr. Salesforce Operations Support Associate is responsible for supporting & interacting with all internal users of our systems. The Sr. Salesforce Operations Support Associate will work closely with members of the Salesforce support team in responding to cases & escalations from users, ensuring user satisfaction in the entire end-to-end process of support. Youll also be responsible for determining & solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication & documentation is key in succeeding in this role, as it is an internal facing position that interacts with people at all levels & across all functions on behalf of the Salesforce Support team. 

• Responsible for actively managing the internal support queue as requests come in throughout the day from users
• Communicating thorough responses which convey appropriate user-directing solutions via our Salesforce application
• Ability to manage user satisfaction via detailed & accurate instructions 
• Building out an internally facing knowledge base to help automate support processes & ensure correct attribution of client cases to the given solutions
• Proactively engage users to determine the best way to accomplish what they are looking for, & give detailed proposals to the team
• Daily Salesforce administration, such as record creation & data entry
• Regular data quality Q/A & clean-up within Salesforce & other systems as necessary
• Work with your team to determine the best solutions to create operational efficiencies across Support Team
• Build & configure features & customization within Salesforce to meet the Support Team needs
• Keep up to date with new SFDC features & releases in order to use all tools at our disposal & optimize builds
• Special projects as identified by management

Who you are

• 2+ years of SFDC Administrator experience, preferably in online media
• Bachelors degree from an accredited institution or equivalent work experience
• SFDC Administrator Certification
• Proficiency in MS Excel & Word & experience working in a Salesforce system
• Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit
• Organized with rigorous attention to detail, drive for excellence, & a positive can-do approach
• Ability to adapt to & embrace change
• Very strong interpersonal, communication & presentation skills
• Comfortable working in an agile environment with a small team of administrators
• Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels
• Strong analytical & problem-solving skills with the ability to work independently & collaboratively
• Ability to set goals, meet/exceed deadlines, & successfully manage multiple assignments concurrently
• Ability to clearly & effectively communicate with users & all levels of management across different functions
• Highly motivated team self-starter & team player