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SurveyMonkey // online survey platform
Product, Full Time    New York City, New York    Posted: Wednesday, March 31, 2021
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Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our platform empowers more than 20 million active users to analyze & act on feedback from employees, customers, website & app users, & market research respondents. SurveyMonkey's products, enterprise solutions, & integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , & unlock growth & innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

More about our Market Research Solutions Team

SurveyMonkey Market Research Solutions make it easy to collect quality data from a target audience, fast. The on-demand market research offerings include flexible surveys, the integrated SurveyMonkey Audience panel that provides instant access to 144+ million respondents worldwide, expert solutions for concept & creative testing with built-in methodology & AI-Powered Insights, & research services like survey design, translations, & reporting. Companies like IBM, Allbirds, Chime, & Spectrum Equity use SurveyMonkey Market Research Solutions for a variety of market research use cases, including market sizing, brand tracking, ad testing, customer profiling, product development, content marketing, investment research, & more.

What we're looking for

As a Lead Product Manager for Research Marketplace Growth, you will be involved in one of our most important strategic initiatives. You'll have the chance to use your product & analytics experience to grow our research marketplace & scale our research platform. You will report to the Head of Product for our Market Research business. This is a leadership role where you'll work on marketplace economics & pricing, match panel supply & customer demand, manage the panelist experience on mobile, drive integrations with external partners, & you will also be the product lead responsible for response quality to ensure our customers keep making decisions based on pristine data. If this excites you then join our amazing & innovative team who is never satisfied with the status quo.

You will

  • Establish the Research Marketplace product & growth strategy & roadmap
  • Lead the development, & optimization of our research marketplace economics, scalable technology platform, & pricing strategy
  • Create exceptional respondent experiences on mobile, optimizing for customer delight & response quality
  • Integrate with technology partners to enhance our supply in priority areas
  • Find & analyze data to validate assumptions & make better product decisions
  • Conduct market research, identify industry trends, provide competitive analysis
  • Develop detailed product requirements
  • Work with a team of passionate engineers, data scientists, marketers, & product designers

You have

  • 7+ years of experience in Product Management
  • 2+ years of experience with marketplace product(s)
  • Experience defining & shipping amazing products in an iterative manner
  • You have deep user empathy & advocate for new features with both qualitative & quantitative reasoning
  • Experience leading executive-level discussions & technical deep dives with engineering teams
  • You have strong organizational, planning, & analytical skills

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By advocating inclusion into our processes, policies, & culture for our 1,000+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can excel. We've won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 & the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here. 

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