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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The North America Business Planning & Operations (BPO) team is part of the North America Operations team, which works in support of the North America Sales organization. This position will involve working on key initiatives such as:

  • NA Business Planning: lead and/or coordinate all aspects of NA business planning, e.g., develop NA & relevant segment scorecards, analyze & track performances, develop NA Operations annual operating plan & budget forecasting, align with key stakeholders, e.g., Global Business Planning & Operations, NA Finance, NA Functional Leads, etc.

  • NA Operations:

    • Manage North America Charitable Giving, e.g., gather & verify charitable donation information, obtain NA President's approval, provide charitable donation status, etc.

    • Support Business Operations Analytics, e.g., work with NA Business Operations & Cross Border teams on ad hoc analytics in support of NA business

  • NA Controls: partner with NA Risk, NA Compliance, & NA Controllership to continue to strengthen our controls, e.g., develop Controls scorecard, lead and/or coordinate Risk Champion implementation, lead and/or coordinate internal audit testing, provide non-compliance reports, etc.

This Manager position will work closely with & report to a Sr. Director, NA BPO on key initiatives/projects describe above & other ad hoc projects in support of North America business.

The ideal candidate is a strategic thinker with outstanding analytical, problem-solving, & communication skills, & very detail-oriented. This individual will be expected to have strong project management skills & over time, develop the ability to drive change & influence in cross-functional settings.

Other critical attributes:

  • Bias toward action

  • Quickly grasping complex topics, problem solving & moving to execution

  • Ability to manage competing demands that involve rapid turnaround times & time-critical decisions

  • Strong quantitative analytical skills, including querying, organizing & interrogating Visa & external data & then summarizing insights


  • Support the development of scorecards for the North America business & ongoing production of scorecard updates every quarter
  • Support NA Operations annual operating budget development

  • Manage and/or coordinate NA Operations budget forecasting

  • Support NA Charitable Giving approval process, & liaise with Global Social Impact team to ensure timely charity organization vetting & payment processing

  • Identify process improvement opportunities & improve the processes, as applicable

  • Develop powerpoint presentations in support of the projects

  • Work cross-functionally with NA Business Operations & Cross Border teams on ad hoc analytics


Basic Qualifications

  • 4 years of work experience with a Bachelors degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD)

Preferred Qualifications

  • 7-10 years of work experience with a Bachelors degree or 6 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) in Finance, analytics, or related quantitative field

  • Prior Visa experience in an analytical role (i.e., have experience in accessing Visa Financial systems, VisaNet data, & other Visa analytical systems) & payments industry experience helpful

  • Outstanding problem solving skills, able to multi-task & manage competing priorities

  • Highly organized with strong project management skills & very detail-oriented

  • Strong written & verbal communication skills

  • Strong Microsoft product skills, in particular, Excel (including formulas) & PowerPoint skills

  • Experience with Tableau or similar data visualization tools, & financial systems (e.g., Hyperion, TM1, Oracle, etc.)

  • Intellectually curious about the payments industry

  • Ability to influence others, e.g., cross-functional stakeholders & leaders

  • Composure & clarity required to interact with cross-functional teams, senior management, & executives

  • Work with limited direction, usually within a complex & often ambiguous environment, to drive rigorous, fact-based insights, recommendations, & solutions

  • Passionate about making things better, e.g., improving processes, reducing inefficiencies, etc.

  • Team-oriented, collaborative, & diplomatic

Additional Information

Work Authorization

  • Authorization to work in the United States is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position


  • Relocation assistance will not be offered for this position

Work Hours

  • Incumbent must make themselves available during core business hours


  • This position requires the incumbent to travel up to 5% (minimal travel)

Physical Requirements

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law

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