The Company

A lot of companies say theyre mission-driven. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, & welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.

The opportunity

The Privacy & Security team at Mozilla is a vanguard for protecting people on the internet. We embody the Mozilla manifesto principle that individuals security & privacy are fundamental & must not be treated as optional.

One year after the launch of our flagship product, the Mozilla VPN, the Privacy & Security product team is hard at work building new products to add to our portfolio. Since our products can be used by anyone with internet access, every member of our team has the ability to provide valuable tools to protect users data & contribute to a safer internet

Are you passionate about engaging with people at a deep level to understand their experiences, motivations, & behaviors? Do you care about the health of the internet & protecting users privacy online? Are you able to balance inspiration, bias, & meticulous research in order to move quickly through the research process? If so, apply to be a researcher on the Privacy & Security User Experience Team!

What youll do

• Contribute to the design, functionality, & features of products that people protect themselves online

• Craft clear & detailed research plans, be responsible for the execution of the plan including participant recruitment, creating research materials, conducting fieldwork, collecting & analyzing data, & presenting the findings

• Facilitate a user-centered design & product development process that advocates for users needs & perspectives.

What you bring

• A passion for research & deep empathy toward people

• A strong understanding of the strengths & shortcomings of different research methods, including when & how to apply them

• Experience with modern methodologies including user testing, cognitive walkthroughs, user interviews, remote testing, field studies, & surveys

• An innovative & experimental approach, connecting insights to design, brand, technical requirements, & product strategy

Minimum qualifications

• Advanced degree, or equivalent experience, in design, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or related field.

• 1 - 3 years of professional experience in a user research setting.

You may travel ~25% time (5-6 days per month) for research studies & team & company meetings. We support flexible work hours, paid professional development, & have a wellness program that includes child-care assistance.

Commitment to diversity, equity, inclusion, & belonging

Mozilla understands that valuing diverse creative practices & forms of knowledge are crucial to & enrich the companys core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized & Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, & expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, & to receive other benefits & privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle & texture), religion (including religious grooming & dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.