WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance, & automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.
As a Technical Account Manager at WalkMe, you will be the primary technical advisor & advocate for key accounts as a member of the Account Team. Your responsibility will be to anticipate & consult on deployment, integration, & solution delivery on a variety of complex organizations & technical environments (e.g. Fintech, Healthcare, Government).
You'll be Partnered with an Account Manager, your time will be split between customer discovery calls, internal planning on behalf of customer delivery & value realization, product management & engineering meetings to represent customer requirements & requests, & incident management discussions & de-escalation meetings with senior leadership.
The TAM excels in an amorphous & multithreaded environment structuring chaotic needs into a comprehensive account & execution plan. You must demonstrate & be excited about ad-hoc responsibilities & acting as a focal point for executive leadership for technical direction & incident management.