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Opendoor // online home-selling service
Atlanta, GA    Posted: Monday, June 14, 2021
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About Opendoor:  
Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken & our goal is simple: build a digital, end-to-end customer experience that makes buying & selling a home simple, certain & fast. We have assembled a dedicated team with diverse backgrounds to support the 85,000 customers who have selected us as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets.Transforming the real estate industry takes tenacity & dedication. It takes problem solvers & builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About The Role:
As a key part of our IT Support team, you'll play a crucial role empowering our employees to work efficiently & securely. You'll work on-boarding & off-boarding, troubleshooting issues & answering tickets, as well as keeping our device & application inventory accurate. We have a small but efficient team & are looking for somebody who can help make a huge impact on the way we work at Opendoor. We're looking for somebody who thrives in a team environment & knows how to stay on top of goals & target dates. We're a results-driven, high energy group, & we like to have fun in the process.

In This Role You Will:
Answering tickets for our diverse user base
Remotely solving application & hardware issues
Onboarding & offboarding employees 
Maintaining & managing our growing user base in Gsuite
Managing cloud applications in our single sign-on environment
Collaborating across IT to find & develop the best solutionsIdentifying process improvements within the Service Desk
Creating technical documentation, KB articles, & How To's for the end user self service portal
Getting the big picture for complete understanding of our IT infrastructure
Tracking & maintaining our assets

We're Looking For Teammates Who Have:
1-2 years experience in a fast paced IT environment
1+ years of Mac troubleshooting experience
Good Knowledge of Windows & Mac remote management tools
General understanding of networking concepts
Natural problem solving abilities
Superb communication & customer service skills
Ability to produce results under limited supervision

Bonus Points For:
Knowledge of Jamf & Intune
Love for tech at work
Technical certifications always a plus
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