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FanDuel // one-day fantasy sports
Sales, Full Time    Cherry Hill, NJ    Posted: Wednesday, April 28, 2021
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FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group 


Our roster has an opening with your name on it

FanDuel Group is looking for a VIP Account Manager to support our FOX Bet & PokerStars brands. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will manage a portfolio of high net worth customers, build strong relationships with VIP customers to increase loyalty, & provide an excellent all-round customer experience. This position will be in a customer facing environment that requires a good understanding of VIP service & a genuine passion for the online gambling industry.


Everyone on our team has a part to play

  • Manage & retain a portfolio of High Value Players on Casino, Sports & Poker verticals.
  • Provide an enhanced proactive one stop service to encourage loyalty
  • Collect & document customer profiles
  • Develop relationships & offer tailored rewards through regular correspondence
  • Work on a promotional calendar to create a unique VIP experience.
  • Work alongside other FanDuel & PokerStars departments to increase player activity & drive revenue
  • Meet pre-determined productivity, quality, & Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio
  • Monitor individual customer performance to ensure that bonuses, gifts, & hospitality invitations are offered in accordance with business requirements
  • Meet & host VIP's at Hospitality events
  • Deliver against company responsible gaming protocols


What were looking for in our next teammate

  • Minimum 2 years of experience in high-end customer service role preferred
  • Excellent verbal & written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident & people focused personality
  • Excellent analytical skills & experience with Excel
  • Strives to meet targets & deadlines
  • Excellent organizational & planning skills
  • Understanding of Marketing processes preferred
  • Willing & able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time
  • Strong iGaming knowledge & interest
  • Excel proficiency
  • Email marketing experience is a plus
  • Excellent communication skills
  • Willingness to work nontraditional hours, including weekends & evening shifts

We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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