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Tubular Labs // online video intelligence
New York City    Posted: Wednesday, February 12, 2020
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About Tubular:

Tubular is the measurement standard for the digital video era. Our 200+ enterprise software customers include Viacom, Conde Nast, Time, Activision, Warner Bros., Mattel, & hundreds more.  

About the role:

For this hybrid role, we are looking for a Customer Operations & Enablement Manager who will be responsible for two key areas:
 1. Manage & enhance Tubular's customer & employee training programs to ensure customer success & field productivity. 
 2. Partner directly with the Customer Success team to develop programs, playbooks, & analytics that drive proactive customer retention & risk mitigation. 

This position is an integral part of the Global Field Operations team at Tubular & reports to the Director of Training & Enablement. Global Field Operations is a trusted team that supports & partners with multiple areas of the business to create high impact & quality work.

In this role, you will lead the way to set enablement standards & best practices at Tubular for our field organization & customers. We consider enablement to be crucial to our success as a company & believe that the best customer & employee enablement is delivered by a team that is engaged, motivated & excited by their work. 
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