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Capsule // pharmacy delivery
Engineering, Full Time    New York City    Posted: Saturday, March 13, 2021
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About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant pharmacy experience that works for everyone, & technology that enables customized outcomes for patients, doctors, hospitals, insurers, & manufacturers. Our team is laser focused on creating the best healthcare experience for our customers, & driving meaningful value & better outcomes for every participant in the healthcare system. Everyone who uses Capsule raves about it - we have 5,000+ five-star app reviews - & were expanding quickly to get that experience in the hands of as many people as possible. Weve raised over $250 million from the best internet & healthcare investors to enable that expansion.

Our values are: everybody needs some looking after sometimes & winning together. People succeed in our culture when they are intensely focused on our customers, energized to accomplish ambitious goals, & push themselves & those around them to be better. We work hard to teach & share our successes to help others be successful. We anticipate our teammates needs & communicate early & often, using the input of our peers to operate both fast & right. We have tremendous ambitions & a lot of fun pursuing them if that excites you, wed love to have you join us.

About the Role:

Capsule is looking for an Application Support Engineer who will support our internal customers as they make use of our proprietary application stack.  This team is responsible for identifying root causes of issues & helping to arrive at solutions while theyre impacting our operations.  This role will be highly visible in the capacity of supporting our colleagues while also interfacing directly with software engineers to improve the functionality of our applications.

  • Support our internal customers while they make use of production services to execute Capsules mission, which is to build a pharmacy system that works for everyone
  • Work to identify problems before they happen & implement solutions that detect & prevent outages
  • Identify & write internal & external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices
  • Implement improvements to the internal customer service process as they pertain to the Engineering organization

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates & you give & get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better & be successful.
  • You work hard & want to have fun while you do so. You celebrate wins & remember to enjoy the journey as we build something iconic.
  • You can work both fast & right & don't view them as trade-offs. You understand when things require precision & accuracy & where 80% gets you to the desired outcome.
  • You thrive on being pushed & challenged. You communicate effectively both in written form & live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
  • You operate like an owner & expect others to as well. You take personal responsibility & value personal responsibility in others. 
  • You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.


  • 3+ years of development or technical support experience
  • Experience troubleshooting & debugging technical systems
  • Experience in database architecture & performing SQL queries
  • Experience scripting in modern programming languages
  • A thoughtful & friendly communication style
  • Customer oriented / service obsessed

Preferred Qualifications

  • Healthcare or other regulated industry experience a bonus
  • AWS
  • Experience in UNIX/Linux operating systems
  • B.S. in Computer Science or a related field
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