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Tripadvisor // enabling travelers to plan & book trips
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Viator, a Tripadvisor company, makes it easy to find & book something you'll love to do. With access to the world's largest selection of high-quality experiences, there's always something new to discover, both near & far from home. From must-do moments to who-knew discoveries, see the familiar in a new way, or the unknown for the first time.

With industry-leading flexibility & last-minute availability, it's never too late to make any day extraordinary. Plan ahead, or decide that morning. Change your dates. Or change your mind entirely! This is your time off, your way, & we're here to help.

We also know that your time is precious. So we ruthlessly focus on quality, & we specialize in experiences so incredible, you'll want to tell your friends. 

Spend less time searching, & more time making memories. Discover story-worthy experiences, anytime, anywhere, & rapidly.

About the Role:

Were the worlds largest experiences marketplace, & our team & business are growing fast.  In this role, youll be responsible for employee communications & brand at Viator, creating a program that enhances the employee experience -- to both existing & future employees.  Youll work with the executive, communications, & HR teams to create & execute a strategy that contributes to an increasingly informed, aligned, engaged, & excited employee population, while externally positioning Viator as a compelling place to work & grow.

This is a first-of-its-kind role at Viator.  Working under the Communciations Director, youll have the opportunity to build something from the ground up.

If youre an exceptional storyteller, a strategic communicator, & a wildly talented writer (especially if youre a widely talented writer), then this role might be for you.

What youll do:

Assess current employee communications.  Identify our strengths & weaknesses, as well as the gaps in our programming, tools, & channels.

Build & own an employee communications strategy & plan, based on your assessment, that contributes to an increasingly informed, aligned, engaged, & excited employee population.  Own the employee communications calendar & plan across all channels, launching channels & programs as needed.  Coordinate & oversee distribution of all communications.  

Tell our story beautifully.  Use your exceptional writing, creative & communication skills to identify the right channel for the right messages.  Create beautiful, compelling assets (youll have design support).

Build Viators external employer brand, & show it off as the compelling workplace it is.  Youll help shape our identity & how that shows up across owned channels in our onboarding, in our org-wide communications, on LinkedIn & Glassdoor, with external organizations such as on-campus recruitment, through 3rd party workplace awards & more.

Partner with leaders across the business, & particularly our communications team, chief of staff, HR team, ED+I & executive leaders.

Show meaningful, measurable impact.  Define, measure, & report on the programs performance. 

What youve done:

Gained 7+ years of experience across employee communications, executive communications, & employee brand.

Led major, multi-channel announcements, programs,  or launches, including ownership of messaging strategy, asset creation, communications planning, cross-channel dissemination, & reporting.

Contributed to the development and/or management of an employer brand, measurably impacting the current & prospective employee experience & perception.

Successfully built consensus amongst your peers & senior leadership on communications strategy & messaging.

Built a reputation as an exceptional writer, no matter the format.  Youre adept at translating technical concepts into stories, soundbites, slides, & scripts.  

Gained an eye for beautifully presented content, especially video & graphic storytelling (even if you lack direct experience in these areas)

Measurably contributed to brand awareness through strategic communications programs.


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