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SurveyMonkey // online survey platform
Marketing, Full Time    Atlanta    Posted: Friday, January 29, 2021
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Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our mission is to power the curious & help organizations, including 98% of the Fortune 500, to transform feedback into action. Our brand is beloved & well known throughout the worldover 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure & understand feedback from employees, customers, website & app users, & the market. And our enterprise-grade products & solutions allow 335,000+ organizations globally to solve daily challengesfrom delivering better customer experiences to increasing employee retention.

More about our Business Systems Team

As a Marketing Cloud Solutions Architect for SurveyMonkey, & an essential member of the Business Systems team, your role is a combination of coming up with strategic resolutions to problems our teams are facing, & being a hands-on expert on all things Marketing Cloud. Your primary mission will be to improve & scale the Salesforce Marketing Cloud platform, simplify user experiences, & create data flows across systems.

Business Systems team enjoys working with multiple teams while managing the underlying infrastructure systems that help SurveyMonkey scale & accomplish our business strategy. You will report to our Lead Solutions Architect.

What we're looking for

We're looking for a Marketing Cloud Solutions Architect to join our global Business Systems Team. You will oversee the development, integration & troubleshooting of our SFMC instance. If you are looking for an opportunity to work in a robust but fast-paced sales & marketing organization, this is the role for you.

You will

  • Lead the solution design process with Marketing Cloud including building journeys, writing queries, building data extensions, writing AMPScripts & knowledge of SSJS
  • Debug campaign automation solutions & maintain & troubleshoot in-flight solutions
  • Design marketing automation programs including Triggered Sends, Automation Studio Activities, Platform configuration, multi-channel integrations, audience segmentation, & other components needed for marketing campaigns
  • Design solutions with Salesforce Connector & create data models with Sales/Service Cloud (SFSC) passing engagement data back & forth.
  • Architect solutions based on the data management & import/migration with Amazon Web Services or similar databases.

You have

  • Salesforce Marketing Cloud Email Specialist & Salesforce Admin Certifications
  • 4+ years of Experience with database schema design, data cleansing/appending, data exporting
  • 4+ years developing & integrating Marketing Cloud with different Salesforce applications
  • 4+ years of experience with REST, Salesforce, database & SFTP connectors

A plus if you have

  • Applicable integration tool certification (Salesforce Marketing Cloud Consultant & Salesforce Marketing Cloud Developer)
  • Good understanding of Web Services (SOAP & REST), XML & JSON formats document schemas
  • Experience with development using MuleSoft Anypoint platform
  • Experience with other marketing technologies & analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)
  • Salesforce Development/Customizations (APEX, Visual Force)

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, & culture for our 1,000+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can excel. We've won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 & the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here. 

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