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ClassPass // fitness subscription service
New York, San Francisco, Missoula    Posted: Thursday, February 06, 2020
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In this role, you are the face of ClassPass to our corporate partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools & effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs & communicate pain points & feature requests through the appropriate channels. In addition, you will be a liaison between our internal partners (CX & Launch) to ensure successful client rollouts & ongoing programs. This role provides the opportunity to learn the ins-and-outs of ClassPass & the fitness industry, develop client management skills & cultivate relationships with select partners.

The ideal candidate will leverage their outstanding communication skills & impeccable attention to detail to connect with partners & foster long-lasting relationships. This is an excellent entry-level role for those looking to build a career in Account Management & Client Services.


  • Respond to a high volume of emails (and limited phone calls) & prioritize them based on client level & urgency
  • Assist with resolving transactional issues & completing ad hoc projects
  • Deliver outstanding service to our corporate partners
  • Assist with Launch
  • Act as dedicated liaison between Corporate & CX
  • Leverage negotiation & persuasion skills to maintain relationships with corporate partners


  • Bachelor degree
  • Minimum of 1 year of work experience in a customer/client-facing role
  • A detail-oriented approach to executing tasks & an ability to manage multiple projects at once
  • A team player & comfortable with an ever-changing startup environment

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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