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Maven // health & wellness clinic for women
New York City    Posted: Saturday, April 24, 2021
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Maven is looking for full-time Care Advocates to join our team to support our existing patients & practitioners, & the expansion of clients in coming months. Our Care Advocacy team is the voice of Maven, helping both practitioners & patients navigate digital care. As a Care Advocate, you love helping people in their times of need! We believe customer experience is one of the most important & essential roles in the company. You will learn the ins & outs of the product, operations, & the needs of the customer. 

In service of ensuring that we have expanded coverage for our Maven users, all Care Advocates start out on a schedule. The Care Advocate Class of June 2021 will begin on Monday June 28, 2021. Each Care Advocate will have a set schedule & must feel comfortable committing to it for a minimum of one year. 

Examples of day schedules include:

4 am - 1 pm EST, Monday - Friday (Saturday, Sunday off)

8 am - 5 pm EST, Sunday - Thursday (Friday, Saturday off)

3 pm - 12 am EST, Tuesday - Saturday (Sunday, Monday off)

As a Care Advocate at Maven, you will...

  • Deliver amazing service to our providers & patients, primarily via email/messaging 
  • Conduct video appointments with members
  • Provide ongoing case management
  • Answer user questions about our product & provide personalized online appointment booking support
  • Moderate our community forum
  • Triage urgent care requests
  • Strategize creative solutions to help solve customer needs
  • Relay customer insights to support product development
  • Take on short-term research projects as needed
  • Provide other duties as assigned

Were looking for you to bring:  

  • A background in human services or healthcare 
  • A motivated & ambitious outlook - you love to get things done while staying organized
  • Dedication to delivering excellent customer service while remaining calm, flexible & invested in the users journey 
  • Problem-solving skills to help find creative solutions to customer needs
  • Enthusiasm to work independently & on a collaborative team
  • Excellent written & verbal communication skills
  • Empathy for patients & devotion to work with discretion as you would be working with sensitive data
  • A bachelors degree, master's degree is a plus but not required

Additional helpful experiences & skills:

  • Experience working with sensitive health information 
  • Experience in social work, nursing, public health or related field
  • Experience in insurance navigation/claims advocacy or medical billing
  • Experience working in a fast-paced startup environment
  • Experience in family planning & maternal-child health areas such as pregnancy, postpartum, adoption, surrogacy, & fertility
  • Fluency in a language other than English

Benefits & Perks: 

Maven employees are united in their quest to improve the health & well-being of women & their families in our community. We seek to empower all of our team members to fulfill that mission & reach their full potential regardless of function, geography or experience level. Thats why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, & vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
  • 401(k) plan
  • Unlimited paid time off
  • Free One Medical membership
  • Monthly stipend for your choice of wellness benefits
  • Pre-tax commuter benefits  
  • 12 weeks parental leave & 2 weeks flexible time upon return
  • Annual professional development stipend
  • Access to the Maven platform service & free Maven appointments for employees, family & friends
  • Weekly team lunches & bagel breakfasts
  • Bottomless office snacks & regular happy hours
  • Annual company offsite
  • 1 month paid sabbatical after 5 years

At Maven we believe that a diverse set of backgrounds & experiences enrich our teams & allow us to achieve above & beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application & how it can be additive to our teams.

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