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Engineering, Full Time       Posted: Friday, July 12, 2019
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  Company Description

CyberSource, a wholly owned subsidiary of Visa ("Visa")

Job Description

Cybersource Production support is responsible for supporting the Cybersource applications. This team responds to all reports of application problems in production & staging environments, & works as quickly as possible to mitigate impacts, provide RCAs & recommendations, & to generate reports & analytics on issue impacts. We are looking for someone with significant analytial capabilities as we need the person in this position to be comfortable in troubleshooting production issues. This role require significant on-call 24x7 support & responsibilities.
In addition, the Senior software Engineer will build & enhance key applications that form the core of Cybersource transaction platform. This highly visible & mission critical position will require in-depth knowledge of how the various applications that constitute the platform function, leveraging Java & open source technologies & include server-side & UI based applications. The responsibilities include gathering & clarifying reuirements, facilitating communication with other groups within the company with the objective of constantly improving Cybersource suite of applications. As a key member of the engineering team, you will need to communicate technical ideas clearly with both technical & non-technical audiences. This position also requires strong analytical skills.


-Gather & analyze requirement from Product Managers/Owners
-Acquire deep knowledge on multiple applications in order to independently support them
-Work closely with Operations & Infrastructure groups to understand challenges in production environments.
-Build tools to improve application reliability & quality, & programmer productivity.
-Partner with various teams to diagnose, troubleshoot & fix issues that cause impact to customers
-Design & enhance highly scalable & fault-tolerant systems to meet icreasing levels of reliability, availaibility, scalability
-Provide architectural recommendations in the area of application serviceability to allow elimination or early detection of potential issues.
-Lead in issue postmortems & provide quality metrics that set direction for quality initiatives by identifying chronic problem areas.
-Understand & adhere to SOA & messaging principles
-Author technical specifications & design documents
-Be willing to work on both server-side & UI-side modules.
-Able to work with various cross functional ( technical & non-technical) groups.


Basic Qualifications:

You have a Bachelors degree in Computer Science or related fields with6 yearsof Software Development Experience or a Masters with 3 years of software development experience. You are a Java, Java EE expert with relevant experience designing & building large scale enterprise java applications.

Preferred Qualifications:

You have:
-Experience with REST APIs, JSON & exposure to container based technologies.
-Deep analytical skills & ability to think on the feet & work under pressure.
-Deep understanding of XML parsing & XML schema design.
-Good understanding of SOA principles & Web Services & messaging technologies
-Experience building zero fault-tolerant, scalable & high-volume systems applications.
-Experience with IBM Websphere or Tomcat or JBoss
-Experience in OO design & design patterns
-Strong experience with Agile development incorporating continuous Integration & continuous delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Crucible, Sonar, Junit
-Strong Windows/Unix platform skills & understanding of network, storage, tiered application environments & security.
-Good interpersonal skills along with effective communication ( both written & verbal) skills.
-Ability to solve complex systems & database environment issues.
-Knowledge of Splunk, New Relic, Graphite or equivalent monitoring tools.
-Experience with performance tuning of applications & use of load testing tools such as JMeter, LoadRunner, etc.
-Exceptional oral nd written communication skills.
-Production support experience.
-Payment gateway experience preferred
-Experience in relational database design, & optimization with commercial grade database such as Oracle or MySQL.
-Knowledge of credit card and/or Electronic check processing.
-Experience analyzing Java thread/heap dumps
-A good team player, flexible, share knowledge & help others
-Work experience in Visa will be preferred.

Additional Information

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.


  • This position requires the incumbent to travel 10%+ domestically

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law..

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