Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building & powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies & government organizations around the world to build & run mission-critical processes with ease & speed.
Hyperscience helps enterprises quickly build & roll out new business processes with built-in automations, reduce manual errors, increase high- & low-skilled employee productivity, & eliminate the need for costly transformation. Hyperscience's Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare & government organizations, including TD Ameritrade, QBE Insurance Group Limited & Voya Financial, helping them lower costs, reduce error rates by 67% & increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 150 employees with offices in New York City, Sofia, Bulgaria, & London, UK, & has consistently been recognized as one of the best places to work, with a collaborative & innovative culture & best-in-class benefits.
As the Site Reliability Engineering Manager, you will lead capabilities that are critical to Hyperscience's success & the success of our clients.
Hyperscience serves our customers on-premise (including client-managed private clouds) & is currently building out our Cloud offering. You will lead the team defining the technology stack, tooling, automation, standards & practices for the SRE capability focused on our clients' operations & infrastructure. You will partner with our CloudOps team on our SaaS & general Cloud operations, including alerting, monitoring, incident management, & definition & adherence to effective SLAs. You will partner with our application engineering teams to ensure alignment with the Product roadmap & technical roadmap.
For our on-premise customers, you will define standards, practices, & processes for on-premise incident management & escalation, including Tier 2 & Tier 3 support, as well as an SRE roadmap for tooling & automation to make on-premise operations & serviceability simple for our customers. You will partner with the Customer Success (CX) team to ensure effective collaboration in support of our clients.
As with Google's definition of SRE, our focus is on automation. This means that strong software development & scripting practices & capabilities are central to the team.
You will also be responsible for the development & growth of the SRE team members. You will serve as a strong mentor for your team. You will also partner with them to guide their career development & personal growth.
This is an exciting time for Hyperscience's product & business. You will have the opportunity to influence & deliver on a bold vision for transforming the way organizations model & execute their business processes, & there will be many opportunities for growth along the way.
Ideally this position is in New York City or Toronto, but working remotely elsewhere on the US East Coast is an option.