Do you love customers? Do you want to be part of a company that works with top brands to help them drive their customer service strategy on social media & mobile messaging?
Conversocial is a customer engagement solution that helps businesses increase customer loyalty by enabling effortless, in-the-moment customer service through social & mobile channels, including Facebook Messenger, Twitter, Instagram, SMS & more. Leading organizations including Google, Tesco, Hertz, Hyatt Hotels & hundreds more turn to Conversocial to power their social customer service teams & increase efficiency with use of smart automation. We are looking to grow the company's Customer Success team in Londonto capitalize on the market demand for our solution & growing customer base.
As aSeniorCustomer Success Manager, you will be responsible for driving customer adoption & success within a defined set ofkeycustomers. Integral to this role is being able to articulate value, inspire, & sell the future of Conversocial. As a trusted advisor, you will be responsible for guiding each of your accounts on how Conversocials platform & services can be effectively applied to support achievement of their specific strategic business goals.