About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the worlds first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable & financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories & home decor from 700+ brand partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, RTR has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times, while Hyman herself has been named to the TIME 100 most influential people in the world & as one of People magazines Women Changing the World.

About the Team:

The Marketing Strategy & Product Marketing team is a core group within RTRs Brand team that guides critical business decisions through research & strategic analysis. The team is responsible for infusing deep customer-centricity into business decisions & the holistic user experience & leading key initiatives to drive growth & retention.  Leveraging consumer, competitive, & cultural insights, we define the customer vision & job to be done for our product & marketing experiences. The team works in partnership with leaders across the org & serves as the key point-of-contact in the areas of customer strategy, marketing strategy, & GTM. Our mission is to keep the organization navigating toward our North Star in the short & long term.

The team is highly visible throughout the organization & in particular to the senior leadership of RTR who depend heavily on the insights & perspectives from the team to inform important decisions in the ongoing growth of the business.

About the Job:

We are seeking a Manager, Researcher that will conduct research & analysis to  inform strategic business decisions across Brand Marketing, Product Marketing, Communications, Creative, & Product teams. They will translate research learnings & results into story-driven analyses that clearly communicate findings & implications for cross-functional stakeholders. They will manage several key projects for the team, inclusive of both qualitative & quantitative methodologies. Above all, we are looking for someone who is both a skilled researcher & strategist uncovering not just what people think & feel, but integrating it with outside context, & helping translate what it means into communication plans & executions. This person will report to the Senior Director, Head of Marketing Strategy & Product Marketing.

What Youll Do:

• Build & maintain a deep understanding of the target & current RTR customer (demographics, psychographics, wants/needs, etc.) through diverse research methods with outputs that include user segmentation, persona development, customer journey mapping, & more
• Synthesize research findings into actionable insights for cross functional teams
• Use research-driven insights to surface short & long-term innovation. opportunities that address key consumer wants/needs, unlock new growth, & help advance RTR towards its north star vision
• During the Product Discovery phase, partner with product marketing to uncover research-driven insights to inform the customer & user experience strategy 

• Manage qualitative & quantitative research to inform key business initiatives & marketing priorities, collaborating with senior team members on certain strategic projects 
• Conduct creative research, including moderating qual groups 
• Track brand KPIs over time to help the marketing team understand brand health
• Lead day-to-day project management of research efforts

About You: 

You are an experienced researcher with deep understanding of a wide range of qualitative & quantitative research methodologies. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, & how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful & strategic research plans. You thrive in a fast-paced environment & enjoy setting your own research goals, managing load & expectations, & delivering impactful research findings & recommendations. Youre passionate about RTR & believe great experiences are always inspired by a deep understanding of the user.

• You have a passion for prototyping new/innovative research methodologies to continuously press against the cutting edge of consumer/user research.
• You have experience conducting primary & secondary research across mixed methodologies (quantitative + qualitative research)
• You have an analytical mindset with an ability to quickly grasp the business & marketing landscape
• You are a customer experience enthusiast & passionate about creating great user experiences you anticipate user needs & always advocate for them
• You have strong project management skills & experience managing multiple competing priorities
• You are a great cross-functional collaborator, able to give & get feedback from designers, product managers, writers, & marketers
• You thrive in a fast-paced organization & enjoy working hard. You take initiative & are energized by challenges. You take pride in the quality of your work.

Benefits:

At Rent the Runway, were committed to the wellbeing of our employees, & aim to create a workplace that fosters both personal & professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
• Exclusive employee subscription & rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
• 401k match - an investment in your future.
• Company wide events & outings - our team spirit is no joke - we know how to have fun!
• Hybrid Work - our corporate employees have the option to work remotely 3 days a week, in accordance with Company policies.

COVID-19 VACCINE REQUIREMENT:

RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons.  If you believe that you may require an accommodation, please apply for any roles that interest you & if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy & applicable law.   

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 & over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing & characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.