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At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible & efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to premier health systems. Our Population Health Operations team is central to our model of care & works hand in hand with primary care providers to change the local landscape of care delivery. As a Senior Manager, Population Health Operations at our organization you will be a key partner implementing population health management capabilities across a network of primary care medical clinics.

In this role, you will oversee the performance of a specified group of providers under value-based contracts. You will collaborate with VillageMD-Atlanta teams & network practice staff to integrate analytic, ancillary & operations capabilities to manage patient populations against improvements in the Quadruple Aim of healthcare: better outcomes, lower cost & an improved patient & clinician experience. This oversight will require you to design, monitor & continually improve processes & the team that supports our network providers in value-based care, managing to cost & revenue targets. It is also expected that you drive engagement between patients & clinicians. As our organization continues to grow, so do the opportunities to develop your skills & gain exposure to different areas of our business & model of care.

What are some examples of initiatives you will be driving as a Senior Manager, Population Health Operations at VillageMD?

  • Collaborate with management & operations team members to develop strategic, operational, & technological solutions for improving quality, while reducing the cost, of care delivered
  • Build strong, credible working relationships with physicians & their staff to develop a partnership centered on driving meaningful change in care delivery
  • Ensure successful practice performance under value-based contracts
  • Run operational policies & procedures related to VillageMD-Atlanta market operations & services for network practices
  • Facilitating educational onboarding across core VillageMD model workstreams & implementation activities for market partner audience of providers, practice staff, & internal MSO staff
  • Identifying quality measure improvement opportunities to drive strong performance under value-based contracts

What will make you successful here?

  • Prior, hands-on experience with value-based care initiatives and/or positively influencing quality outcomes is a requirement to lead market partners in a new healthcare paradigm
  • Ability to demonstrate a consistent track record of both autonomous & team-facilitated execution with a sense of personal accountability for delivering results
  • High emotional intelligence including the ability to craft relevant relationships & successfully navigate diverse partner groups will be integral to success in this role
  • Ability to work alongside physicians & their care teams in a patient & provider-centric manner to effect change & improve processes & outcomes
  • Ability to quickly gain credibility & establish the required relationships to influence & generate results
  • Developing & owning relationships with key stakeholders while maintaining clear lines of communication to ensure alignment for shared implementation goals & outcomes
  • Relevant experience performing under pressure with a strong sense of urgency & attention to detail
  • Earnest interest & shown success in supporting professional development of direct reports while actively handling their contributions to the market & business at large
  • A consistent track record of leadership including the ability to achieve results with & through others
  • A talent for balancing critical thinking with hands-on execution
  • A desire to be accountable for owning problems, with a strong results-orientation
  • Excellent presentation, interpersonal & relationship-building skills
  • Finesse in partnering with physicians on change management initiatives
  • The knowledge to validate data directly tied to population health & value-based care

What you might do in your first year:

  • Identify & prioritize opportunities with data-driven analyses & thoughtful strategies that get it done early & sustain over time
  • Develop a workflow to enable annual care delivery in primary care with an emphasis on identifying & supporting patients unmet needs
  • Collaborate with provider partners to design & implement technologies to support clinical documentation to improve accuracy in diagnosis selection
  • Analyze practice panel data to identify quality measure improvement opportunities to drive strong performance under value-based contracts
  • Design patient engagement strategy around chronic condition prevalence to support providers in delivering high quality care at a lower total cost
  • Facilitate evolving provider & practice staff education across core VillageMD model workstreams
  • Champion a successful internal team through professional development, ensuring team confidently & competently delivers results

The following experience is relevant to us:

  • Masters/Bachelors Degree in business, healthcare administration or a relevant field required
  • Minimum of 6 years of management experience in the healthcare industry, preferably with exposure to healthcare consulting or start-up environment
  • Experience with Population Management & Value-Based Care operations
  • Validated ability to implement data into practice; respond to analytical insights with strategies & solutions that impact the provision of care; evidence-based decision-making skills
  • Direct experience working with physicians including the ability to use data to influence physician behavior
  • Demonstrated experience scoping, initializing, & operationalizing large-scale initiatives
  • Superior relationship management & talent development skills
  • Consistent record of working with & through others to influence desired outcomes
  • Experience managing geographically dispersed teams & a desire to contribute to others success through influencing their personal & professional growth
  • Proficiency with Microsoft Excel, PowerPoint, & Word required
  • Experience working with electronic medical records & healthcare financial & operational data & reporting is strongly preferred

At VillageMD, we see diversity & inclusion as a source of strength in transforming healthcare.We believe building trust & innovation are best achieved through diverse perspectives. To us, acceptance & respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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