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Ritual // social food ordering app
Hong Kong    Posted: Wednesday, November 06, 2019
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As the GM, you are the chief executive of your market, ultimately responsible for sales, customer & merchant experience, operations & the growth of our business in one of the major cities globally. This means that local partnerships, marketing, service quality management, social media & PR are all in scope & the GM has a deep understanding of the local market.

The GM will also work closely with product/engineering to roll out new features & improvements. The mixture of analytical ability, creative skills, leadership & hustle makes the GM position a challenging role, but if you are incredibly intelligent, talented & think you have what it takes, we want to hear from you!

Key Responsibilities

  • Lead the team in growing revenue & order volume
  • Manage the market P&L
  • Initiate creative local marketing strategies & user growth campaigns
  • Manage deployment & quality of supply (i.e. coffee & restaurant partners)
  • Represent Ritual at local events & with local PR
  • Analyze business data to assess performance of growth campaigns & user engagement
  • Work with product/engineering teams at HQ to improve product & processes
  • Help scale our other cities through developing & sharing best practices


  • 8+ years of operations or sales management experience
  • University Degree preferred
  • Hustle & hunger- ruthless dedication to results
  • Stellar networking skills & the ability to make smart partnerships happen
  • Data-driven decision mentality & sound business judgment through strong analytical thinking
  • Creative solutions-driven mindset, with a get things done attitude
  • Ambitious & fearless

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