Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
As a Senior Technical Manager in Professional Services you will own the technical health for a portfolio of accounts, working with other leaders in Professional Services to drive customer conversations & develop joint technical roadmaps. You will work alongside a project manager & CX experts to own the technical design & implementation of the Medallia platform for our largest & most complex accounts. You will also be responsible for coaching & mentoring the other technical resources assigned to your accounts. As such, you will be expected to have expert knowledge of the Medallia platform & roadmap, as well as technology concepts that are relevant to Medallia deployments.