Events  Classes  Jobs 
    Sign in  
 
 
 
JOB DETAILS
 

About the right team member:

Our Customer Experience team is the most rapidly growing team at ClassPass & we pride ourselves on delivering incredible service to our valuable members. In this role, you have the opportunity to learn the ins-and-outs of ClassPass, provide an exceptional customer experience, & build up other skills in analytics, sales, copywriting, & more.

Sounds great, but what will I actually do?

  • Respond to customer inquiries via email, live chat, & social in both languages
  • Identify site & app issues, & communicate properly to all internal teams
  • Maintain a high satisfaction rating while hitting daily targets of customer responses
  • Think creatively about how to optimize each customers experience
  • Master our product, internal systems, & offerings to ensure thorough & clear communication & enforcement of policies

What we are looking for:

  • Fluent in both written & verbal English & French
  • Positive, helpful & supportive - willing to take on any task, no matter how big or small
  • An excellent writer & communicator with a keen eye for detail & grammar
  • Fast learner & eager to tackle new challenges every day
  • A team player & comfortable with an ever-changing startup environment
  • Flexible & adaptable to accommodate needs of the business in peak times
  • Eligible to work in France

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      Terms