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Braze // lifecycle engagement platform for brands
 
Los Angeles/Remote    Posted: Thursday, November 07, 2019
 
   
 
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JOB DETAILS
 

Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100 Magazines 2019 Best Places to Work, & Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU'LL DO

  • Advocate product feedback ideas to Braze product team to contribute to our roadmap.
  • Own customer renewal targets for accounts in your name.
  • Be a point of escalation for mid-market customers strategy, product training, & non-technical support questions.
  • Deliver product expertise through delivery of check-ins
  • Analyze & drive increased customer product adoption.
  • Work with the Growth Team to convert 1:1 interactions like Quarterly Check-ins to more scalable
  • Partner with Account Managers to provide an excellent customer experience & to ensure commercial alignment & renewals.
  • Develop creative ways to use our internal tools & Braze technology to efficiently & strategically manage & grow your accounts.
  • Collaborate with the Onboarding & Integration Team & other Success partners to seamlessly transition clients from onboarding to ongoing active users.

WHO YOU ARE

  • People say youre a great communicator!
  • Looking to work remotely from Los Angeles
  • You have exemplary written & verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen & understand their problems.
  • Youre known for being a team player. We just cant emphasize this enough.
  • High level of intellectual curiosity. You see opportunity & growth in learning more about what you do & how it impacts others.
  • You have experience managing complex accounts or projects with sophisticated clients.
  • You have experience managing a large number of accounts with a Tech-Touch rather than a High-Touch level of engagement.
  • You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.).

WHAT WE OFFER

Complete tech startup vibe including free daily lunches & snacks, group events & top of the line computer setup! A general feeling throughout the office that what you do matters everyday.

Collaboration! Complete support of your teammates across all departments & a real get it done attitude for our customers.

  • Excellent medical insurance & life assurance coverage for you & your dependents
  • Matching 401K
  • Daily catered lunches, snacks & beverages
  • Collaborative, transparent, collegial & fun loving office culture
  • Flexible time off policy to balance your work & life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

 
 
 
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