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Mozilla // non-profit building internet software
Toronto, Vancouver, Remote Canada    Posted: Friday, May 17, 2019
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At Mozilla, we are committed to rigorous, actionable user research. As a global, mission-based organization, we are engaged in promoting the promise of a free & open Internet with users' needs at its core. The user research team's role is to uncover these needs & translate them into research findings for the product & design teams.

We are currently seeking a researcher who can engage with people to understand their experiences, context, motivations, & behaviors to join the team. Are you committed to representing users' perspectives to others? Are you deeply passionate about conducting rigorous, significant research whose outcome affects 100s of millions of users? Do you understand & are you motivated by Mozilla's mission? Do you want to be a part of improving people's daily lives online? Join us.

As a user researcher at Mozilla, you will lead all stages of research projects. Working directly with other UX researchers, product managers, designers, & engineers, you will understand needs & prioritize research projects. You will be leading & conducting these research projects based on quickly developed, clear, & detailed research proposals & plans that outline study goals, project scope, target participants, & appropriate evaluative & generative research methods. After fielding research, you will organize & effectively analyze research insights employing primarily qualitative research methods. The ultimate goal is to present your findings to cross-disciplinary teams & external audiences in a clear, concise, & compelling way.

In this role, you are also responsible for:

  • Facilitating a user-centered design & product development process that advocates for users needs & perspectives;
  • Developing research materials such as interview protocols, usability test scripts, surveys, & diary studies;
  • Understanding & incorporating complex & nuanced technical & business requirements into research;
  • Working with participant recruitment vendors to develop screeners & leading user research sessions;
  • Moderating research sessions & conducting in-context fieldwork.
  • Collaborating with User Research colleagues on team projects & mentorship opportunities.


We are seeking a team member who:

  • Has at least 5 - 7 years of full-time UX research work experience in industry (i.e., outside academia & internships);
  • Has experience with a diverse set of qualitative methodologies including usability testing, cognitive walk-throughs, 1:1 user interviews, remote testing, & surveys;
  • Deeply understands the strengths & shortcomings of different research methods, including when & how to apply them during each product phase.


As a successful user researcher, you are able to:

  • Connect insights drawn from research studies to design, technical requirements, & product strategy;
  • Clearly communicate research process, rationale, & findings;
  • Work flexibly & efficiently; you exercise a balance between inspiration, bias, & rigorous research in order to move quickly from planning to completing a project;
  • Work closely & in partnership with functional teams to advocate for users;
  • Promote the value of research & positively impact decision-making.

You will work with us from our Toronto or Vancouver offices, or remotely in Canada. We support flexible work hours, paid professional development, & have a wellness program that includes childcare assistance.

If you are interested in this role but believe you do not meet the qualifications, please consider our Senior User Experience Researcher role.

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open & free is better than closed & controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform & help create more opportunity & innovation for everyone online.

We are an equal opportunity employer & value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Group: C


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