Events  Classes  Jobs 
    Sign in  
 
 
Lyft // on-demand ride-sharing
 
Austin, TX    Posted: Saturday, March 14, 2020
 
   
 
Apply To Job
 
 
JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for an experienced Community Specialist who knows how to motivate a team & wants to make a big impact at a fast-growing company. You will manage a team across Austin & will design creative initiatives for improving the driver experience. Youll work with other operations team members who are focused on supporting Lyft drivers in the Greater Austin area.

Responsibilities:

  • Launch market expansion opportunities
  • Manage & own the day to day operations of a line of business, including one or morephysical sites
  • Hire, train & develop a small team of Community Associates
  • Lead regular team meetings to ensure team members are kept informed on progress oflaunch, new initiatives, product changes, & are aligned to Lyfts vision
  • Review NPS/CSAT feedback to identify ways to improve the driver service experience;enforce with team members
  • Updates manager on business & team performance metrics; identifies opportunities forimprovement & process/actions to achieve goals
  • Ensure location(s) adheres to Lyft's brand, operational, & community standards
  • Continuously innovate to find new ways to improve the driver & team experience
  • Assist in de-escalating challenging driver interactions
  • Represent Lyft's brand, mission, & culture both inside & outside of the organization

Experience:

  • 3+ years experience in customer service roles such as retail, technical support or hospitality & 1+ years managing a small team
  • Embody servant leadership & operational excellence
  • Knowledge of & passion for the rideshare industry (bonus points if youre not just apassenger but a driver too!)
  • Strong verbal & written communication
  • Strong interpersonal savvy & passion for working with people
  • Ability to learn on the fly & problem solve in a fast-paced environment
  • Available to work flexible hours that may include early mornings, evenings, weekends,nights and/or holidays

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      Terms