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SurveyMonkey // online survey platform
Engineering, Full Time    San Mateo    Posted: Saturday, February 29, 2020
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About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The companys People Powered Data platform empowers over 17 million active users to measure & understand feedback from employees, customers, website & app users, & the market. SurveyMonkeys products, enterprise solutions & integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth & innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, & culture, we are building a workplace for our 1,000+ employees across North America, Europe, & APAC where people of every background can thrive. Weve won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & the company has also won numerous awards as a leader in global survey software, including being named among CNBCs Disruptor 50 & the Forbes Cloud 100.

Over the past two years weve become a public company & expanded our platform with enterprise-grade features in privacy, security & compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, & every member of our troop plays a critical role in driving this growth & transformation. Its an incredible time to join the company & be a part of our next chapter!

The Role

SurveyMonkey is seeking an IT Administrator to support our internal corporate systems. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers & a culture that values teamwork & innovation. In addition, there are many opportunities for further training & career growth.

Required Skills

  • Manage daily operation of all systems, both onsite & cloud based.
  • Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, & mobile devices
  • Strong Experience working with corporate email systems (Exchange, Office365) as well as a working knowledge of SMTP, DKIM, DMARC, & SPF record management
  • Proficient in both OSX & Windows administration including installation, configuration, & security
  • Self starter focused on problem solving & customer satisfaction
  • Ability to comfortably communicate with both highly technical & non-technical people with emphasis on training users
  • Must have experience supporting an engineering organization.
  • Capable of following & composing process & procedure documentation
  • Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking & local & network based user & group accounts & permissions; understands routing concepts
  • Experience in or solid understanding of Video Conferencing (preferably Zoom)
  • Certifications a plus (ex. Microsoft, Cisco, Comp TIA, VMware, Citrix)
  • Serves as a technical expert in the area of system administration for complex operating systems, which requires understanding a global or multi-office network infrastructure.
  • Help develop, document, communicate, & enforce a network technology policy.
  • Sharing responsibility for the installation & configuration of new software & hardware, including the server network, devices & firewalls.
  • Responsible for monitoring system performance, IT system operations & storage utilization.
  • Plans ahead for necessary hardware or software upgrades to support system growth.
  • Manages user accounts & assets, & assigns & updates security permissions on the network according to security policy.
  • Provides support with escalated help desk requests.
  • Works with a team of systems administrators, coordinates with different departments.
  • Mentors team members & educates users.
  • Ability to be in an on call rotation for emergency support.
  • Experience with scripting, bot development & process automation very desirable.

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, pension benefit, paid holidays & parental leave, & equity compensation.SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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