At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data & solutions empower over 4,300 customers globally, including industry giants like Google, eBay, & Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, & we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, & good people.

The Director of Global IT will serve as the strategic leader for our IT operations, responsible for setting & executing the vision for a high-performance, service-oriented IT function. This role will lead the Help Desk & Systems teams, implementing & enforcing standards to ensure reliable, scalable, & secure IT services & Network infrastructure across our global footprint. The Director of IT will play a critical role in transforming team capabilities, driving, implementing   maintaining major security initiatives, & enhancing service quality company-wide. This leader will be instrumental in fostering a culture of continuous improvement, efficiency, & technical excellence, ensuring our IT infrastructure & support services align with business growth & operational goals.

What makes the Similarweb IS team awesome?

• We power mission-critical IT services that keep Similarwebs global operations running smoothly, supporting over 1,000 employees & ensuring seamless productivity across our offices worldwide.
• We implement secure, scalable infrastructure to support the companys growth, delivering robust systems & services that meet the standards & best practices of a global public company.
• Youll lead transformative security & service initiatives, developing solutions that enhance data protection, system reliability, & user experience across the organization.
• We innovate continuously, using cutting-edge tools & automation to streamline IT processes, optimize support, & drive efficiency throughout the business.
• We build a culture of high performance & continuous improvement, with opportunities for growth & leadership in impactful projects that align with company goals.

A Day in the Life of the Director of Global IT  at Similarweb means...

• Leading & empowering global IT teams responsible for help desk support, infrastructure management, & systems reliability, ensuring top-notch service delivery across all regions.
• Developing & implementing scalable IT standards & best practices, setting the foundation for efficient operations, reliable systems, & high-quality service throughout the organization.
• Driving critical security initiatives, collaborating closely with the CISO & R&D teams to protect our systems, safeguard data, & align with industry regulations & public company standards.
• Managing major infrastructure projects & upgrades, including network enhancements, cloud solutions, & other transformative initiatives that enable company-wide scalability.
• Collaborating across departments, including Security, HR employee experience, R&D, MIS, & Procurement to align IT services with business needs, facilitating seamless technology integration & efficient workflows.
• Responsible for IT service management processes, including onboarding/offboarding employees, incident resolution, problem management, & continuous proactive monitoring to ensure high availability, system integrity, & exceptional user experience.
• Mentoring & developing IT team members, identifying skills gaps, enhancing technical competencies, & fostering a culture of growth, accountability, & high performance.
• Championing automation & efficiency, using tools, scripting & AI models to streamline routine tasks, improve response times, & elevate overall productivity within the IT organization.

What will I bring to the team?

• Bachelors degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL, CISSP, CISM) are a plus.
• 10+ years of experience in IT management, including hands-on leadership of global IT operations, infrastructure, & service desk teams within high-growth, public companies.
• Proven expertise in network management, infrastructure scaling, & endpoint security, with a strong understanding of global IT environments, data protection, & regulatory compliance (e.g., GDPR, ISO 27001).
• In-depth experience in IT security frameworks, disaster recovery planning, & business continuity, with a track record of implementing security best practices that protect data & ensure high system availability.
• Experience managing & optimizing cloud infrastructure, including AWS or GCP, alongside virtualization technologies for scalable, resilient IT operations.
• Solid background in service management (ITSM) & support tools such as ServiceNow, Jira Service Desk, or FreshDesk with a focus on delivering exceptional service & optimizing IT support processes.
• Project management expertise in leading complex infrastructure projects, system migrations, & large-scale security initiatives, ensuring timely delivery & alignment with business goals.
• Strong technical knowledge of collaboration tools, including environments, ensuring seamless technology integration & support.
• Proven expertise in designing, operating, & maintaining advanced audio-visual systems for special events rooms, delivering flawless sound, visual clarity, & lighting setups that elevate presentation experiences & ensure Best-in-Class events.
• Outstanding leadership skills, with a record of building, mentoring, & developing high-performing IT teams while fostering a culture of accountability, professionalism, & continuous improvement.
• Excellent communication, strategic thinking, & problem-solving abilities, with the capacity to collaborate effectively across all levels of the organization & align IT initiatives with business priorities.

Why youll love being a Similarwebber:

Youll actually love the product you work with: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

Youll find a home for your big ideas:  We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings & happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether its Career Week, personalized coaching, or our ongoing learning solutions, youll find all the tools & opportunities you need to develop your career right here.

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. Our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*