Plaid's products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly & compassionately; keeping their applications running & their end-users happy. We quantify the scope & impact of these problems, we identify causes, & when we can't fix them ourselves, we work with our Growth & Engineering teams to reach a solution.
Developer Support Engineers help application developers find success using Plaid products. People who do well in this role tend to be empathetic, collaborative, & technically-minded. As a DSE your scope of work will at times go beyond assisting clients with questions; you will be the voice of the client within Plaid & may also find yourself working cross-functionally, spearheading projects to lead training & development, & contributing to developer resources. We have optimistic goals, & we work on interesting, cross-functional projects to achieve them.