Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.
Under supervision of theBilling Team Lead this role will participate in all aspects of the customer service & billing process. The Billing Analyst will work closely with many different departments at CG & will require excellent communication skills, attention to detail & cross-departmental cohesion. This role is very customer service focused, you must be comfortable getting on the phones!
What You'll Do:
- Manage a large volume of billing requests & billing adjustments
- Answer inbound customer calls
- Work with internal CG departments (Sales & Sales Ops) to solve billing & system related issues
- Assist with processing of customer payments
- Perform ad hoc projects as needed
Who You Are:
- Bachelors degree required
- Must be highly organized, detail oriented, with strong problem-solving skills
- Strong communication skills & comfort interacting with colleagues in a professional & helpful manner
- Strong Excel skills
- Motivated team player with the ability to work in a fast-paced, forward-moving environment
- Ability to learn & understand financial accounting systems/software quickly
- Experience in AR/Billing a plus
- NetSuite, Zuora, and/or SalesForce (or related CRM) software experience a plus
At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. We have a great respect for testing & learning & a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK & Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visit our careers page.