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CarGurus // online platform for used cars
Cambridge, MA    Posted: Friday, July 26, 2019
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Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.

Under supervision of theBilling Team Lead this role will participate in all aspects of the customer service & billing process. The Billing Analyst will work closely with many different departments at CG & will require excellent communication skills, attention to detail & cross-departmental cohesion. This role is very customer service focused, you must be comfortable getting on the phones!

What You'll Do:

  • Manage a large volume of billing requests & billing adjustments
  • Answer inbound customer calls
  • Work with internal CG departments (Sales & Sales Ops) to solve billing & system related issues
  • Assist with processing of customer payments
  • Perform ad hoc projects as needed

Who You Are:

  • Bachelors degree required
  • Must be highly organized, detail oriented, with strong problem-solving skills
  • Strong communication skills & comfort interacting with colleagues in a professional & helpful manner
  • Strong Excel skills
  • Motivated team player with the ability to work in a fast-paced, forward-moving environment
  • Ability to learn & understand financial accounting systems/software quickly
  • Experience in AR/Billing a plus
  • NetSuite, Zuora, and/or SalesForce (or related CRM) software experience a plus

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. We have a great respect for testing & learning & a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK & Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visit our careers page.

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