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This senior leadership role will be responsible for Pelotons Connected Fitness Unit (CFU) service / repair & the processing of returned CFU refurbishment strategy, processes, SOPs, programs, & network. In this role, you will be a key contributor on our leadership team in developing & executing  the strategies to drive efficient but very member focused experience. This person will develop recommendations & improvement opportunities through the use of continuous improvement tools & techniques as well as using knowledge & expertise of service / repair, refurbishment, warehousing & transportation functions. 


  • Development & execution of Service & Repair strategy to meet Pelotons business objectives for Member experience & cost objectives
  • Development & execution of CFU Refurbishment strategy to meet Pelotons business objectives for Member experience & cost objectives
  • Oversee the management of all global service & repair vendors
  • Oversee the management of all global refurbishment centers and/or vendors
  • Develop & implement the strategy for inventory care & accuracy of all refurbished CFUs from ingress to outgress of units at distribution points


  • 10+ years of Sr leadership experience in a combination of appliance / device service & repair, appliance / device refurbishment & general DTC operations.
  • Experience with Customer Relationship Management (CRM), Work Order, Member & Support systems
  • Ability to analyze data, detect valid trends to continuously improve the member experience as well as reduce costs.  
  • Define KPIs, & metrics pertinent to the Member experience & productivity functions
  • Outstanding communication skills, able to build strong relationships & influence/negotiate with cross-functional teams 
  • Strong strategic thinking skills coupled with demonstrated ability to be hands-on & tactical 
  • Demonstrated skills in solving complex problems within supply chain, service / repair & refurbishment management 
  • You have created & implemented a detail-oriented organizational & process management process within a supply chain organization to manage a wide range of responsibilities 
  • You encompass sharp business judgment with the ability to see the "big picture" while managing change & ambiguity in a fast-paced environment



Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
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