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Oscar Health // health insurance
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Hi, we're Oscar. We're hiring a Product Operations Manager to join our Product Operations team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

The Product Operations team unlocks Oscars ability to ship more products better & faster, which is critical to Oscars overall mission to use technology & design to refactor healthcare. The primary function of Product Operations is to execute & continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated. 

As a Product Operations Manager in the Communications & Automations domain, you will be embedded with 3 of our engineering pods, working in partnership with a talented team of Product Managers, Engineers & Designers. Youll become an expert in your domain area & become the go to person for questions about the current functionality of our configurable engagement & automation tools. Youll own key product delivery processes, such as campaign reviews, stakeholder support & training, campaign troubleshooting & issue resolution, synthesis of stakeholder feedback, QA Planning, Launch Readiness, & Bug Triage -- both ensuring that theyre executed well & continuously improved. 

You will report to the Product Operations Manager II. This is a hybrid role. You will work part of the time in the New York City office & part of the time work-from-home/remote. #LI-Hybrid

The base pay for this role is $120,000 - $157,500 per year. You are also eligible for employee benefits, company equity grants & annual performance bonuses.


  • Define best practices for usage of configurable engagement & automation tools, & train & empower stakeholders to adhere to these best practices.
  • Execute on operational tasks, such reviewing & approving drafted Campaigns & Automation scripts to ensure they drive intended business outcomes.
  • Dive into data & systems using SQL to understand trends & troubleshoot issues.
  • Aggregate & synthesize stakeholder feedback to influence roadmap development.
  • Build & maintain effective relationships with Product Management, Design, Engineering, Marketing, & Operations to collaborate & discover solutions as a team.
  • Facilitate internal communications around project status, feature launches & dependencies.
  • Ensure that bugs are being escalated & triaged appropriately.
  • Create & maintain documentation to make processes sustainable & scalable.
  • Design & implement new processes while anticipating potential future use cases to ensure long term scalability in solution design.


  • 5+ years of work experience in a cross-functional role in technology or operations
  • At least 3+ years of that experience involves working directly with engineers & designers
  • Previous experience partnering closely with marketing or operations teams
  • Youve demonstrated your ability to pick up technical concepts; while SQL is not a requirement for the role coming in, you will need to learn & use SQL regularly in this role.

Bonus Points

  • SQL skills are strongly preferred.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.

Full-time employees are eligible for benefits including: medical, dental, & vision benefits, paid holidays, paid vacation & sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

To protect the health & safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field & employees conducting at-home or in-person visits with members.

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