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Splash is an event marketing platform changing how brands market through their events.
 
New York City    Posted: Wednesday, December 05, 2018
 
   
 
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About Splash:

We believe the most powerful marketing happens in-person. Our mission is to develop the most innovative event technology on the planet to help marketers reach & engage their target audiences in-person. From simplifying event asset creation to capturing attendee insights & measuring event impact, Splash enables marketers to efficiently scale event programs & connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution & optimize performance.

Key Responsibilities:

  • Create Splash Integrations Support troubleshooting strategy workflow & metrics
  • Develop & document best practices in marketing automation & cross-platform data integrity, including GDPR requirements
  • Troubleshoot with clients via email, phone & chat
  • Lead team training, QA, & feedback sessions with support team
  • Review strategy requests & escalated platform issues documented by Specialists
  • Consult with Specialist on Normal level tickets for strategy, accuracy, tone, format
  • Analyze customer experience & user behavior to influence product roadmaps
  • Product liaison & influencer for Integrations product roadmaps, feature scoping, development, release & improvements
  • Identify & create integration-specific guides, product releases, FAQs & multimedia
  • Coordinate with Solutions team for upcoming integrations, custom builds, & prospect needs

Qualifications:

  • BA/BS preferred or equivalent work experience with demonstrated proficiency
  • 3+ years of Customer Support experience
  • 2+ years of experience supporting software integrations
  • Experience in Enterprise SaaS technology
  • Experience with Salesforce, Marketo, Zapier, HubSpot, Eloqua, BlueJeans, Nexudus & general API postback
  • Ability to effectively communicate verbally & in writing, across varying backgrounds & management levels - convey technical information to a non-technical audience
  • Expert with Google Docs, Microsoft Office & relevant software programs in your field

What's Next?

If youre interested in joining our hilarious, brilliant, ambitious, incredible team, please send a cover letter & your resume.

Salary commensurate with experience. We offer a full suite of benefits, medical, dental & vision.

At Splash, we believe that big ideas & great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace & encourage people from all backgrounds to apply.

 
 
 
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