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SurveyMonkey // online survey platform
 
Portland/Seattle    Posted: Thursday, June 10, 2021
 
   
 
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JOB DETAILS
 

Who we are & what we do

Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity & technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, & its brand & market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, & product experience. Ultimately, the companys vision is to raise the bar for human experiences by amplifying individual voices. Learn more at momentive.ai.

More about our CX Content Marketing Team

The Senior Content Strategist will be a part of a content marketing team focused on creating innovative & engaging content that builds awareness & contributes to Momentives business growth. You will report directly to the CX Head of Content & enjoy a high degree of ownership & mentorship.

What we're looking for

Momentive is looking for a Senior Content Strategist for our customer experience pillar. You'll report to our Brand Strategy team, & partner with product marketing, demand generation, sales, brand strategy, web, design, & others.

You'll have the chance to execute game-changing content initiatives. This role will lead experimentation for multi-channel content & develop strategies that attract & engage customers & prospects across the buyer's journey.

This role can be remote.

You will

  • Understand customer/prospect challenges & translate your expertise into full-funnel & multi-channel content campaigns.
  • Help maintain messaging alignment across all stages of the funnel.
  • Manage our SEO content program.
  • Lead our newsletter strategy.
  • Track & report on key performance content metrics.
  • Work with partners to identify opportunities for end-to-end funnel content programs.
  • Use your excellent editorial skills to create distinguished content.
  • Partner with design to create on-brand creative.

You have

  • 4+ years of experience in content marketing, public relations, journalism, or a communications role.
  • An understanding of conversion optimization, SEO best practices, growth marketing, & principles of experimentation.
  • Experience working across marketing channels on full-funnel projects.
  • A journalistic approach to content marketing & a user-centric approach to designing content.
  • An understanding of performance marketing & web analytics, including Google Analytics.
  • Passion for solving big challenges.
  • Familiarity with or interested in the customer experience industry.

What we offer our employees

Momentive is a place where the curious come to grow & shape whats next. By embedding inclusion into our processes, policies, & culture for our 1,400+ employees across North America, Europe, & APAC, were building a workplace where people of every background can excel. Weve won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work & National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.orgs Best Companies for Women to Advance, & National Capital Regions Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work & Fortune as a top workplace since 2018, & we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, & the Forbes Cloud 100. 

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer & is committed to providing a workplace free from harassment & discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, & the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Learn more about our diversity, equity, & inclusion efforts here. 

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